Concierge Services Coordinator (NEO)

Position Type: Admin/Professional

Department: Office of SVP for Academic Affairs

Full or Part Time: Full Time

Pay Grade: MN8

Summary

This position will be located in Cleveland, OH. Serve as the primary liaison and “one stop” support resource at clinical partner institutions in NE Ohio for NEOMED faculty and staff. Responsibilities include relationship building, faculty support, event and communication coordination, academic and curriculum administrative support and requires continuous engagement to ensure a high-quality, supportive student and faculty experience.

Principal Functional Responsibilities

Faculty Support:

Interact professionally with healthcare practitioners, faculty, public, and students to create a favorable impression of NEOMED. Work collaboratively with facility staff to enhance relationships between partner institutions and NEOMED. Facilitate faculty and resident onboarding as required. Assist medical staff and residents with completing faculty appointment applications and processing. Assist medical staff and residents with CV creation. Prepare and submit required documents to create email accounts, provide access to NEOMED faculty development programs, OhioLINK services, the NEOMED Faculty Information System, ongoing VITALS presentations, and university updates. Assist faculty as required accessing and utilizing these services. Educate faculty about the Master Teacher Guild and assist qualifying faculty with applying for membership. Advertise and provide faculty notification about university events, including but not limited to VITALS, university updates, scholarly presentations, faculty meetings, commencement, Celebration of Health Professions Education, and other similar events. Assist faculty as required with accessing, attending, and participating. Assist faculty, as required, with virtual consultations with the Institute for Teaching Excellence. Assist faculty with any required NEOMED administrative or academic activities, including but not limited to faculty reappointments, research presentations or publications, conference registrations, required training, etc. Conduct daily walk-arounds to meet physicians and faculty, meet new staff, educate medical staff and support staff about NEOMED, offer assistance as requested or required. Work closely with the colleges to prepare faculty for new students participating in clerkships or other research or educational experiences at NEOMED. Work closely with the clerkship directors and curriculum coordinators to connect with NEOMED academic support services as needed.

NEOMED Liaison:

Function as the primary liaison for “one stop” access to all NEOMED services and support by partner institution faculty and staff. Be an active participant in partner institution events where NEOMED participation and support will enhance the partnership and increase NEOMED visibility. Connect partner institution faculty with NEOMED faculty and other subject experts as required for research collaborations and other mutually beneficial activities. Identify additional collaborative opportunities for organizational leadership discussion, consideration, and approval.

Miscellaneous Duties:

Perform other duties as assigned.

Qualifications

• Bachelor’s degree in education, higher education administration, public health or related field.
• Minimum 3 years related work experience in higher education or health-related field.
• Proficient in Microsoft Office Suite.

Preferred Qualifications

Knowledge of learning management systems.

Physical Requirements

Must be able to utilize a phone, computer and other office equipment.

Department Specific Information

Office of SVP for Academic Affairs Specific Information

To apply, visit https://neomed.peopleadmin.com/postings/5860