"Conference Services & Guest Housing Program Manager II - (495430)"

Job Details

Department: Student Housing & Res Life

Salary: 49,400 - 56,200

Description:

The hiring manager will begin reviewing applications on Monday, January 12, 2026.

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

1. Plans and develops procedures for administering a large or complex department or program.
2. Manages fiscal activities, including procurement and budget analysis.
3. Provides guidance to subordinate staff and evaluates performance.
4. Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
5. Creates and reviews reports of expenditures and activities.
6. May administer grants and grant-related related communications, scholarships and other operations.
7. Develops, implements and maintains appropriate policies and procedures.
8. May serve as property custodian for the department.
9. Performs other job-related duties as assigned.

MQ:

The Program Manager 2 for Conference Services and Guest Housing plays a critical role in delivering exceptional conference and guest housing experiences that support the mission of Student Housing & Residential Life. This position provides leadership for conference and guest housing programs, oversees day-to-day operations, and ensures the highest standards of service for campus partners and external clients.

Key Responsibilities:

Program Leadership
• Leads the planning, coordination, and execution of conference and guest housing programs.
• Serve as the primary liaison for clients, ensuring seamless communication and outstanding service delivery.
• Lead process improvement initiatives aimed at enhancing customer service.
• Represent student housing on departmental and university committees to cultivate strong partnerships with campus stakeholders.
• Collaborate with marketing to maintain accurate and engaging web content and promotional materials.

Operational Management:
• Develop and maintain tracking systems for housing activities, including conference services, guest housing, facilities operations, and customer service.
• Administer and optimize the conference management database, including form creation, data extraction, troubleshooting, and staff training.
• Design and implement efficient business processes for guest housing, food service, delivery services, and other campus partnerships.

Financial Oversight:
• Prepare financial estimates and proposals for prospective conference groups; produce annual revenue projections for leadership reporting.
• Draft and manage contracts and agreements, ensuring compliance and timely approvals.
• Oversee billing activities inclusive of invoicing, resolution of financial discrepancies, and generating accurate financial reports for all conference-related activities.

Team Leadership & Staffing:
• Supervise and guide staff in executing responsibilities related to conference and guest housing operations.
•Lead recruitment, selection, training, and performance management for conference services personnel.
• Support hiring and training initiatives across the department, fostering a collaborative and service-oriented team culture.
• Actively participate in departmental outreach activities, programming, and student staff training.

Qualifications:

Technical & Other Competencies:
• Strong administrative and organizational skills with attention to detail.
• Demonstrated ability in critical thinking and problem-solving.
• Proven ability to work collaboratively and effectively within a team environment.
• Flexibility to manage multiple priorities and adapt to changing demands.
• Ability to manage high-pressure situations and meet deadlines.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite; willingness to learn new software applications.
• Experience in conference or event management, hospitality operations, or related administrative leadership roles.

Preferred Experience:
• Familiarity with process improvement initiatives, customer service, and fiscal management.

Special Conditions of Employment:
• Must be able to work evenings and weekends when necessary and during peak conference seasons.
• Demonstrated ability to address essential functions associated with this position, including the knowledge and abilities identified above. Must continue to meet the established standards as a condition of employment.

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: Requires a minimum of one (1) year of directly job-related experience. Certification/Licensing: None.

- Department is willing to accept education in lieu of experience.
-Department is willing to accept experience in lieu of education.