"Coordinator, Financial Aid Outreach"

Job Posting Title:

Coordinator, Financial Aid Outreach

Job Description Summary:

Coordinate the planning, implementation, and delivery of programs, services, and events to boost financial aid utilization by students including prospective students in the ACC service area. This role requires local travel within the ACC service area, availability during evenings, and occasional Saturdays.

Description of Duties and Tasks

• Build and maintain strong relationships with high school counselors, community-based organizations, and other key stakeholders within the ACC service area to optimize FAFSA/TASFA completion rates.
• Foster a comprehensive understanding of financial aid processes among prospective students, their families, and community members, empowering them to pursue higher education opportunities.
• Collaborate with ACC's Recruitment and High School Programs teams to optimize resources and ensure coordinated efforts, enhancing the efficiency and impact of financial aid outreach initiatives aimed at increasing financial aid applications and utilization
• Manage a designated territory within the ACC service area, stepping in to cover additional territories as needed, ensuring consistent engagement across regions.
• Organize and coordinate internal and external outreach events, facilitating dynamic workshops for students and families to promote an understanding of financial aid and paying for college.
• Provide hands-on support to students in completing financial aid applications, including FAFSA/TASFA submission, FSA ID setup, and accessing ACC portals.
• Advise the Associate Director and Director on strategies to boost financial aid application completion and utilization, informed by insights gained from community engagement and outreach efforts.
• Stay updated on changes in federal and state financial aid policies and adapt content and delivery methods accordingly to effectively communicate updates to stakeholders.
• Maintain regular communication with students, parents, and counselors through various channels including email, phone, and text.
• Handle data entry, monitor student progress, and manage student database updates.
• Perform additional duties as assigned, adapting to evolving departmental needs and contributing to continuous improvement to further ACC's financial aid outreach goals.
• May supervise hourly employees.

Knowledge

• Student financial aid processes and activities.
• College admission, registration, and financial aid procedures.
• Federal and state regulations pertaining to financial aid programs.
• Event planning and follow-through.
• Effective recruitment and retention methodologies.
• Parent involvement in activities and programs.
• Community-based organizations, support agencies, services, and resources.
• Higher education student support services.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Providing information and guidance in relation to student financial aid programs.
• Reviewing financial aid applications and determining eligibility.
• Performing general clerical activities associated with financial aid services.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Determining individual benefit eligibility.
• Ability to multi-task and/or lead projects to ensure they are completed within timeframe and budget.
• Demonstrated ability to work effectively with both internal and external groups with a cultural, racial and ethnically multicultural background.

Technology Skills

• Use a variety of spreadsheet, word-processing, database and presentation software.
• Use student information and database systems.
• May also use social media, work with desktop publishing and update program webpage.

Required Work Experience

• Two years related work experience.

Preferred Work Experience

• Experience working with students and parents who are traditionally underrepresented in higher education.

Required Education

• Bachelor's degree.

Physical Requirements

• Ability to effectively communicate orally and in writing.
• Work is performed in a standard office or similar setting.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range (PG 120)

$52,600 - $65,749

Number of Openings:

1

Job Posting Close Date:

February 24, 2026