"Coordinator of EOP and College Advising Services"

Job Description

Coordinator of EOP and College Advising Services

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Coordinator of EOP and College Advising Services delivers comprehensive academic advisement, coordinates EOP (Educational Opportunity Program) transition and retention efforts, supports first-year advising initiatives, and advances student success programming. The incumbent also represents the College through outreach, workshops, recruitment activities, and collaboration across university partners to strengthen holistic student support

• Provides comprehensive academic advisement for all students assigned to the College of Science and Mathematics Student Services Center/EOP.
• Initiates and maintains caseload records and documents student contacts. Identifies and facilitates resolution of student issues, determines service needs, applies and upholds University policy, completes appropriate University forms, and makes necessary referrals to College and University resources. Develops, organizes, facilitates, and implements activities related to monitoring student transition and academic progress, including, but not limited to, follow-up with students and responses to faculty alerts.
• Coordinates activities related to monitoring EOP student transition and academic progress, including, but not limited to, follow-up with students and responses to faculty alerts.
• Assists the DCA and Student Services Professional (SSP) IV with the coordination, planning, and implementation of first-year advisement for all incoming first-time freshmen and transfers.
• Represents the Student Services Center (SSC)/EOP satellite and College of Science and Mathematics at on and off-campus events, recruitment activities, and on university committees.
• Performs other duties as assigned.

NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/u5aq4r9yiwxlsb5kuock79x51wsus4x7

Qualifications

• Equivalent to graduation from a four-year college or university in a related field. Upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related, is preferred.
• Equivalent of three years of progressively responsible professional student services work experience.
• A Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities

• Thorough knowledge of university academic policies, degree requirements, EOP guidelines, and student success best practices. Demonstrated ability to provide holistic academic advisement to diverse student populations, interpret complex academic records, analyze student progress, and develop actionable recommendations that support retention, persistence, and timely graduation.
• Strong case management and organizational skills with the ability to maintain accurate caseload records, document student interactions, and monitor academic progress. Ability to assess student needs, resolve concerns effectively, facilitate referrals, and collaborate with cross-functional teams to deliver coordinated individual and group advisement services.
• Working knowledge of Educational Opportunity Program (EOP) policies, compliance requirements, and student support frameworks. Ability to monitor student transition and academic progress, interpret faculty alerts, and develop individualized student success plans for high-concern students that promote persistence and academic achievement.
• Strong organizational and communication skills to coordinate EOP-related activities, ensure college participation in admission and transitional programs, and provide accurate, timely updates regarding mandated services. Ability to collaborate effectively with campus partners while representing the college in EOP events and initiatives.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 3084 / Student Services Professional III / 1
• The anticipated HIRING RATE is $5540 per month. The salary range for this classification is: $5540 - $7893 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.