"Coordinator of Residential Support"

Coordinator of Residential Support

Job ID: 285026
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 'high research' university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses – the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville – Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Location

Statesboro Campus - Statesboro, GA

Department Information

University Housing

Job Summary

The Coordinator of Residential Support works within Residence Education to foster a safe environment for students living in University Housing. The Coordinator assists with the oversight of residential student conduct and students of concern, including: case management, review and dissemination of behavior related issues and concerns, serving as a primary Maxient user for University Housing, training and education for conduct and policy for residential students, day-to-day crisis support and intervention, and working closely with campus stakeholders. Strong collaboration between University Housing and campus partners on both the Statesboro and Savannah campuses will be important.

This position is classified as a Campus Security Authority (CSA) as identified through the Jeanne Clery Act federal legislation. The Coordinator of Residential Support reports to an Assistant Director of Residence Education.

Responsibilities

• Develop, maintain, and assess a case management system for use within Residence Education regarding residential students of concern
• Create and implement a plan with other members of the Residence Education team to provide initial and continued support for residential students of concern
• Act as one of the primary Maxient software users for the Residence Education team
• Regularly review all conduct cases and concerns occurring in the residential spaces. Create a system for the efficient and effective review and processing of cases within Residence Education
• Serve as the staff member primarily responsible for editing and assigning cases to other hearing officers within the department. Work with Residence Education staff to collect missing information for final incident reports
• Assist in the development of policies and procedures regarding emergency response in the residence halls
• Oversee the submission of any conduct and care-related semesterly and annual reports by Resident Director staff, and submit other reports as requested
• Train professional and graduate staff on the use of Maxient and the proper format for hearing of cases
• Design, generate, and analyze reports regarding student trends related to behavior in the residential environment
• Meet regularly with direct reports to assure shared understanding of tasks, accomplishments, concerns, and upcoming needs
• Serve as a member of the Residence Education Leadership Team On Call staff responsible for the welfare of 5,000+ students during assigned duty weeks

Required Qualifications

Educational Requirements
Master's Degree

Required Experience
Two (2) years of post-masters experience

Preferred Qualifications

Preferred Educational Qualifications
Master's Degree in Higher Education Student Services, Counseling, or a Related Field.

Preferred Experience
Four (4) years of post-masters, progressive experience in a supervisory position in a residence hall environment.

Proposed Salary

$46,513 - $58,141

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relation skills
• Demonstrated skills in leadership, supervision, crisis intervention, group dynamics, flexibility, collaboration, and student conduct in a residence hall setting.

Apply Before Date

Open Until Filled
Application review may begin on May 6, 2025.