Customer Service Assistant, Campus Services

Job Summary

The Customer Service Assistant provides customer service and operational support by assisting customers, responding to inquiries across service channels, and delivering accurate, timely information to support office operations.

Core Responsibilities

1. Provides direct customer assistance to include answering the telephone, responding to email inquiries, reviewing requests, or providing general information.
2. Assists customers by providing general information, directions, and guidance on procedures, services, and resources.
3. Researches and resolves routine customer inquiries, referring complex issues to appropriate staff as needed.
4. Performs general administrative support, including data entry, records maintenance, and document processing.
5. Supports shared communication channels and assists with maintaining timely and professional customer correspondence.
6. Applies established policies and procedures when assisting customers and completing assigned tasks.
7. Determines appropriate responses and escalates issues when necessary while using sound judgment.
8. Assists with departmental projects, reports, and operational tasks as assigned.
9. Collaborates with team members to ensure effective service delivery and supports daily office operations.
10. Participates in meetings, training sessions, or special events as needed.
11. Performs other duties as assigned.

Required Qualifications

• High School Diploma, Vocational Training, or Apprenticeship in a related field.
• One (1) year of related work experience.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

• Knowledge of database management, reporting, and system reconciliation (ex. StarRez, Cbord, Banner).
• Previous customer service experience.
• Ability to review data, identify trends or discrepancies, and use findings to make informed decisions.