"Customer Service Representative- TE"

The Customer Service Representative serves as the first point of contact for visitors and staff, providing assistance with access, maintenance requests, and general inquiries. They also assist with special projects related to recurring events within assigned buildings and train new student staff.

Position works at UW Madison - Union South Hotel at front desk. 2nd Shift, works 3pm-11pm Wednesday - Saturday

Key Job Responsibilities:

• Guides and trains staff and student workers
• Processes customer transactions and may take payments following established policies and procedures
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• Organizes, distributes, and maintains relevant work unit procedures, policies, and updates to ensure accuracy and relevancy of delivered information
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs

Department: UW Madison- Union South Hotel

Compensation: 17.00

Required Qualifications: 6 months customer service experience preferred

Education: High School Diploma - Preferred

How to Apply: Click the "Apply" button to start the application process. You will be prompted to upload the following documents: -Resume. Applicants need to attach a Resume

Contact Information: Rod Rotar, rod.rotar@wisc.edu / 608-263-5596

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