"Customer Service Specialist Intermediate - Front Office Staff (SA26029)"

Job Description
This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable, professional, and able to work with a medical team, provide basic care, and educate students on managing their own health care.

Minimum Qualifications

• Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation.
• Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire.
• Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents.
• Skills sufficient to modify, develop, and update spreadsheets.
• Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner.
• Data entry skills sufficient to enter data into forms, spreadsheets, etc.

Preferred Qualification

• Experience working in a healthcare setting.
• Communication skills sufficient to work with a diverse population and obtain necessary information to assist with complex insurance and sensitive health-related issues and questions.
• Ability to prioritize workload and multi-task with phone, in-person, and electronic communication sufficient to independently gather information and provide timely, accurate responses to varying questions and inquiries.
• Experience working with confidential and technical medical information and the ability to maintain strict confidentiality at all times.
• Experience with health insurance verification in a medical clinic
• Demonstrated commitment to fostering a diverse working and learning environment.

Other Requirements
Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

Appointment Type
Unlimited, Full-time (.75 FTE)

Work Shift (Hours / Days of work)
The academic year working days and hours for this position will be Monday through Friday; 8:00 a.m. to 4:30 p.m. The summer working days and hours will be Tuesday - Thursday; 8:00 a.m. to 2:00p.m. Working days and hours during breaks (holiday, spring, summer) will be reduced and variable based on department need.

Telework (Yes/No)
No - Based on the essential functions of this position, MMB Policy #1422, and University policies relating to flexible work, this position works Exclusively on Campus. A position that requires the employee to perform all their work at their campus work location.