"Customer Services Specialist II"

Job Details

Description

Customer Services Specialist II at University Advisement Center, Georgia State University. The University Advisement Center is looking to hire a Customer Services Specialist II to staff the front desk operations at our Decatur, Atlanta, and Clarkston campuses.

Responsibilities include:

• Provide information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public.
• Coordinate phone traffic for the office.
• Supervise student assistants.
• Schedule appointments for staff.
• Coordinate the petition process to include data tracking.
• Inventory and order office supplies as necessary.
• Take minutes at staff meetings.
• Coordinate use of office conference rooms.
• Coordinate morning and afternoon mail and faxes; send out to designated mailboxes.
• Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms.
• Assist with any special projects.

These positions are integral to these offices running smoothly. It is expected that the successful candidate will open and close the office each day. The work hours for these positions are 8:30 AM until 5:15 PM.

Qualifications

Minimum Hiring Qualifications: High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

College/Business Unit: Provost & VP Academic Affairs. Location: Alpharetta Campus. Job Posting: 08/26/25, 12:40:38 PM.