"Desktop Support Technician"

Job Details

The Desktop Support Technician oversees and coordinates deployment, troubleshooting, and support of Windows and MacOS end-user devices for faculty, staff, departments, and computer labs across campus.

Responsibilities:

• Deploys, manages, and maintains Windows and MacOS computer hardware and software to end users (or clients), including college faculty, staff, administrators, and computer labs.
• Develops, maintains, and deploys standard Windows configurations and software images for college devices.
• Provides day-to-day technical support for faculty, staff, administrative, and departmental devices.
• Maintains inventory of computers, peripherals, and related devices.
• Develops and maintains systems to remotely manage and support end-user hardware and software.
• Deploys and maintains enterprise detection and response (EDR) software on college computers.
• Deploys and maintains encryption protocols on college computers.
• Consults with Library and Information Services staff and makes recommendations for deploying updated hardware and software.
• Provides support for unique printing scenarios, including ID badge printing.

Qualifications:

• Associates Degree in Information Technology, Business, or other relevant
• Two years of experience maintaining and troubleshooting computer hardware and software
• Excellent oral and written communication skills to effectively communicate with employees, students, faculty, tech support providers, and vendors.
• Advanced proficiency with MacOS and Windows OS, and experience in troubleshooting and resolving hardware and software issues
• The ability to use email and office suites (Google Workspace, Microsoft Office), help ticketing systems (Request Tracker), telephony (Zoom Phone), directory services (Microsoft Active Directory), and other standard technologies employed by the college.
• Computer, research, and problem-solving skills.
• The ability to create, maintain, and deploy standard Windows images using built-in Windows tools (Windows Assessment and Deployment Kit) and college hardware.
• The ability to use a variety of hand tools to perform computer hardware and accessory assembly and troubleshooting.

About Carthage

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.