DGCE Administrative Assitant II

Company Description:

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast.

FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu/careers.

Job Description:

GENERAL STATEMENT OF DUTIES:

The Administrative Assistant II will oversee the daily operations of the Division of Graduate and Continuing Education (DGCE). The role serves as a primary point of contact for DGCE students, faculty, and staff; issues student communications for diverse processes and program documentation; coordinates academic approvals and approval-based registration-related processes; and supports graduation and commencement activities. The position ensures accurate recordkeeping, timely communication, and effective coordination with academic departments and administrative offices to support the efficient operation of the Division of Graduate and Continuing Education.

Please review the classification specifications for the Administrative Assistant Series.

SUPERVISION RECEIVED:

Directly supervised by the Dean of DGCE. Is assigned work by and provides support to DGCE professional staff.

SUPERVISION EXERCISED:

n/a

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provide high-quality customer service to graduate students, faculty, and staff by responding to inquiries and providing guidance on graduate program policies, procedures, admissions, and registration processes.
• Serve as a primary point of contact for graduate program inquiries, functioning as a help desk for students, faculty, and staff.
• Maintain and manage graduate student records in Banner and other databases, ensuring accuracy and compliance with institutional policies.
• Monitor student enrollment and academic progress; prepare reports and assist with communications to various graduate student populations.
• Prepare documentation needed for the Dean to make decisions on transfer and substitution requests, seminar and capstone eligibility, directed, and independent study applications. This includes reviewing student academic records, cross-referencing with the degree requirements, and university policies.
• Process and coordinate academic approvals, including transfer and substitution requests, seminar and capstone eligibility, directed, and independent study applications.
• Support graduation processes by reviewing student records, assisting with degree audits, and processing comprehensive exam and commencement applications.
• Assist with monitoring academic standing and preparing communications related to academic warnings, dismissals, and other status updates.
• Coordinate administrative processes related to graduate programs, including managing documentation, supporting commencement activities, and producing contracts for part-time coordinators, advisors, instructors, and consultants.
• Coordinate scheduling and provide administrative support for comprehensive examinations, including reviewer hiring and compensation processes.
• Maintain and update departmental documents such as the Graduate Student Handbook and the DGCE Faculty Handbook.
• Create and distribute course certificates and vouchers for supervising practitioners, students, and other constituencies.

WORKING CONDITIONS:

Standard office environment on the Framingham State University campus.

Work is conducted in-person on-campus in an office setting Monday-Friday, 8:45 am - 5:00 pm. Would be eligible for limited hybrid work opportunities consistent with the Staff Telework Guidelines.

Occasional evening or weekend hours, compensated according to overtime requirements, may be required to support DGCE events, academic cycles, or student needs.

Requirements:

MINIMUM QUALIFICATIONS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting,     accounting, records management, work simplification, grants management, contract administration or program management, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.*

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:  Educational substitutions will only be permitted for a maximum of two years of the required experience.

Additional Information:

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Administrative Assistant II. The bi-weekly pay rate is $2,358.52, grade 17, step 1, which equates to an annual base salary of $61,321.56.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

For best consideration, please submit application materials by Friday, May 22, 2026. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.