"Digital Education Support Assistant"

Are you a support officer or administrator who enjoys solving problems, supporting people, and making learning technologies work better for everyone?
Join the Centre for Teaching and Learning at the University of Oxford and play a key role in supporting staff and students through expert guidance on Canvas and other digital education tools, helping to deliver an inclusive, high-quality learning experience across the University.

Location: Centre for Teaching and Learning, Littlegate House, 16/17 St Ebbe’s Street, Oxford
Salary: £32,108-£37,338 per annum
Contract: Full Time, Fixed Term until 31 July 2026

About us
Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

The Centre for Teaching and Learning (CTL) provides a hub for educational enhancement activities at Oxford, bringing together expertise in teaching, learning, assessment and digital education. We work in partnership with departments, faculties and students to inform and empower communities of educators, supporting Oxford’s outstanding personalised teaching. CTL promotes flexible and inclusive educational practices, leads and evaluates initiatives that address inequalities in academic participation and attainment, and works to realise a holistic, integrated digital learning environment that helps students and staff navigate Oxford’s complex educational ecosystem. Alongside this, we provide professional development opportunities and networks for those who teach and support learning, and actively showcase excellent and innovative practice across the University.

What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role
The Digital Education Support Assistant will work to deliver services and projects across the Digital Education Group. You will work with colleagues on key areas such as the service desk, triaging queries and offering basic advice and guidance, as well as providing data administration and course-building skills to assist colleagues across the University.

You will help the Digital Education Coordinator and the broader team in the Centre for Teaching and Learning collect information and data to help us ensure we successfully deliver our commitments.

There will be opportunities to contribute to other centrally delivered work areas, such as training, guidance, and user groups, enabling you to extend your skills, knowledge, and understanding of tools, processes, and concepts, and to progress a career in learning technology.

About You
You will have experience working in an administrative or course support role, with a track record of delivering outstanding customer service. Enjoying learning new software, having strong problem-solving skills, and having an interest in digital education are essential.

Your good listening and questioning skills will help you better understand users' needs and interpret their requirements accurately and efficiently. Excellent written English will enable you to tailor communications to your audience. You will be able to work with minimal supervision, use your initiative, and take responsibility for solving problems and resolving issues.

You will be able to handle a busy, varied workload and demonstrate a proven track record of delivering on time and to a high standard. Your good interpersonal skills will enable you to work with tact and diplomacy to establish and maintain good working relationships with colleagues at all levels.

Application Process
To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

Interviews will take place during the week commencing 16 Feb 2026 and will be face-to-face.