Digital Experience & Identity Manager

Augustana University invites applications for the position of Digital Experience & Identity Manager. This full-time position plays a central role in shaping and advancing the university’s digital ecosystem by leading identity and access management (IAM) and the full user lifecycle experience for faculty, staff, and students.

This role serves as both a strategist and architect of the university’s digital user experience, ensuring that onboarding, role transitions, and offboarding processes are seamless, secure, and aligned across institutional systems. Working in close partnership with Human Resources, Academic Affairs, and Admissions, the Digital Experience & Identity Manager ensures that access to systems, data, and technology resources is timely, appropriate, and user-centered.

This is a 12-month, full-time position with a standard schedule of 8:00 a.m. – 5:00 p.m., with occasional evening, weekend, and on-call responsibilities.

The duties, competencies, and responsibilities of the position include but are not limited to:

Identity & Access Management

• Lead end-to-end user lifecycle management including onboarding, role changes, and offboarding
• Manage identity and access systems, including user accounts, roles, and permissions
• Implement and maintain role-based access controls and security group design
• Monitor and audit access to ensure compliance and adherence to security best practices

Digital Experience & User Lifecycle

• Design and continuously improve user lifecycle processes across institutional systems
• Align identity, device lifecycle, and service delivery into a cohesive user experience
• Partner with campus stakeholders to streamline workflows and improve service delivery
• Support onboarding experiences that integrate systems, communication, and training

Technology & Device Lifecycle

• Coordinate technology provisioning for new hires and role transitions
• Oversee lifecycle management and replacement of end-user devices
• Ensure proper recovery of institutional technology during offboarding

AI, Automation & Innovation

• Identify and implement AI-driven tools to improve IT service delivery
• Evaluate and deploy automation solutions across lifecycle and support processes
• Collaborate on enterprise integrations across systems such as ERP, LMS, IAM, and CRM

User Enablement & Communication

• Develop and deliver training, documentation, and communication to support users
• Partner with campus groups to promote digital literacy and technology adoption
• Translate technical concepts into clear, accessible information for non-technical audiences

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience in identity and access management, systems administration, or a related IT field
• Demonstrated experience managing enterprise user accounts and access

Preferred Qualifications

• Experience with lifecycle automation tools and workflow design
• Familiarity with cybersecurity frameworks and compliance practices
• Experience supporting digital transformation initiatives, preferably in higher education
• Experience with enterprise systems such as Active Directory, Entra ID (Azure AD), or Google Workspace

Interacting with students, faculty and leadership from diverse backgrounds and perspectives, along with a deep appreciation and respect for academic principles and culture, must be a top value of the candidate.

Application Procedure

Review of applications will begin immediately and continue until the position is filled. Interested applicants are asked to submit the below application materials via our Career Center Portal. If assistance is needed during the application process, please reach out to humanresources@augie.edu.

• Cover letter
• Resume
• Contact information for three professional references

Augustana University is an Equal Opportunity/Affirmative Action/Title IX Employer. Applicants must comply with the Immigration Reform and Control Act and may be required to submit official transcripts upon hire. Finalist candidates must satisfactorily complete a pre-employment background check.

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