"Dining Sales and Services Specialist"

Job Details

Advertising Summary: Business Services has an exciting opportunity for a Dining Sales and Services Specialist to join our team!

Unit: Business Services MBU

Department: Dining Services

Department Summary: Business Services has an exciting opportunity for a Dining Sales and Services Specialist to join our team!

Duties & Responsibilities:

Customer Service/Sales Management:

• Handle all customer service activates for Dining Services, including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).

Electronic Systems Management:

• Troubleshoot issues with dining plan software and point of sale systems via phone, web and email
• Add POS menu item, tenders, plans, etc. into the university transaction system.
• Accurately register dining contracts in enrollment and billing systems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update and add to the sales and services procedure manual.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; or an equivalent combination of education and experience.
• Minimum 2 years of experience in a customer service, sales support, or administrative role, preferably in a higher education or dining services environment with the ability to connect with a young adult demographic.
• Proven experience handling data entry, record-keeping, and account management, with strong attention to detail and ability to maintain confidential information.
• Experience using or managing transaction system, such as point-of-sale (POS), enrollment, or billing software.
• Ability to analyze data related to customer inquiries, dining plan trends, and system usage to anticipate and fulfill customer needs.
• Proven experience delivering speeches or presentations in large group settings.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Ability to rapidly pick up new software systems and technology tools.
• Ability to work independently and collaborate with teams.

Salary Range: $48,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

University Job Title: 19026N - Sr Customer Service Rep GA 3