"Director – Financial Aid"

Salary

$57,407.00 - $62,139.00 Annually

Location

Coos Bay, OR

Job Type

Administration - Manager

Job Number

2024-00082

Department

Financial Aid

Division

Student Services

Opening Date

04/03/2025

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

NA

Primary Purpose

The Director of Financial Aid under the direction of the Dean of Financial Aid and Registration Services is responsible for the day-to-day supervision of the financial aid office. Supports and coordinates financial aid services and processes to maximize efficiency and effectiveness with an emphasis on customer service and student success. Develops and maintains a thorough knowledge of federal, state, and institutional policies and regulations that pertain to federal aid, grants, work-study, scholarships, and supplemental programs; provides leadership in the overall management and awarding of scholarships. Responsible for assisting in the determination of financial aid eligibility, monitoring for continuing eligibility and efficiently managing student aid programs. Assumes primary responsibility for maintaining and updating PowerFaids software including performing annual set up, automating manual processes, providing internal reports, and training of other staff. Responsible for using Infomaker reporting to generate reports as needed. Provides internal control functions as deemed necessary.

Open Until Filled

First consideration will be given to applications received by April 18, 2025.

Description of Essential Functions

Leadership /Administration (40% of Time)

• Assists with ensuring financial aid systems and processes are compliant with institutional, state, and Federal Title IV aid regulations. Designs and develops automated processes to support internal audit, assessment, and support end user reporting needs.
• Hires, supervises, directs, and evaluates staff in the Financial Aid Department. This includes evaluating performance and initiating disciplinary action when needed, responding to employee complaints, and effectively recommending various personnel actions.
• Provides leadership in the development of department goals and objectives. Manages department budgets and authorizes expenditures with the collaboration of the Dean of Financial Aid and Registration Services.
• Provide ongoing training and professional development for financial aid, advising, business office and first stop staff.

Financial Aid and Scholarship Program Leadership (40% of Time)

• Responsible for administering all Federal, State, and Institutional aid programs.
• Administer financial aid packaging for all qualified applicants in accordance with federal, state, and institutional policies.
• Counsels and determines eligibility for students and parents in regard to all aspects of financial aid programs offered through the college, including application procedures, requirements of eligibility, and responsibilities associated with the acceptance of aid.
• Coordinates with Athletic Department to perform yearly NWACC audit of tuition waivers.
• Administer Return of Title IV (R2T4) processes.
• Monitor all expenditures of federal, state, and institutional funds for compliance with federal and state regulations.
• Reconciles student receivable accounts with the Business Office.
• Develop cost of attendance as required by federal Pell regulations.
• Develop and maintain a policies and procedures manual. Create policies and procedures to ensure campus Official Cohort Default rate stays below the threshold. Develop written financial aid materials as needed.
• Investigate and resolve challenges that arise due to submitted issues and incomplete or fraudulent responses or documentation.
• Reporting to the Oregon Office of Student Access and Completion: report all disbursements, ongoing reporting to determine eligibility, and any requests from OSAC regarding policy issues or changes.
• Prepare all responses to federal, state and independent auditing agencies and act as liaison with all outside agencies related to financial aid.

Technical Support for Financial Aid Office (20 % of time)

• Responsible for all data exchanges between PF and Jenzabar (EX).
• Responsible for sending all financial aid originations and disbursements via EdConnect to COD. Receive all ISIRS, corrections, student loan data, etc. via EdConnect. Troubleshoot any technical issues I may have with the system.
• Solely responsible for the annual setup and programming of PowerFAIDS, while ensuring students are able to remain informed about their eligibility for financial aid by developing and directing the PF system for collecting and evaluating applications.
• Responsible for reviewing and revising the programming within PF, which affects awarding and letter generation.
• Responsible for maintaining standards for functional users of the database to ensure integrity and consistency of data.
• Maintains the Financial Aid module (FAMS) in Jenzabar EX. Ensures that the system is used effectively and the proper staff have access and are trained.

Required Knowledge, Skills and Abilities

Bachelors degree in business, accounting, finance, or related field. Substitution for Bachelors degree: Associate Degree in business, accounting, or related field plus four (4) or more years of financial aid disbursement and awarding experience.

Minimum of five (5) years of related work experience including at least three (3) years of experience in financial aid operations and administration.

One (1) year of supervisory experience minimally required.

Preferred/Desired Qualifications

• Jenzabar and PowerFaids experience
• Supervisory experience in a higher education setting

Additional Job Information

FTE: Full-Time (1.00 FTE)

Pay Grade: 33 ($57,407 - $62,139 at initial hire)

Reports To: Dean of Financial Aid and Registration Services