Director of Enrollment Systems and Operations

Director of Enrollment Systems and Operations

Company:
North Carolina State University

Job Location:

Category:
Admissions and Enrollment

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
Provides leadership, strategy and oversight of enrollment systems, operations, IT support, data management and security across the Division of Enrollment Management and Services, which includes Undergraduate Admissions, Scholarships and Financial Aid, Registration and Records, Parent and Family Services, and the Joyner Visitor Center. Scope of systems includes, but is not limited to the Student Information System (SIS); scholarship software; imaging technologies; CRM; and communication technologies.

The Director will serve in the following capacities:

• Systems
  • Monitor EMAS systems to ensure that they are current and compliant with University, federal and state regulations and consistently applied across the division and the University.
  • Oversee the project management of system upgrades/implementations by establishing specs, scope, teams, timelines and deliverables. Utilize reporting/assessment data to determine project needs and priority level.
  • Serve on OIT's SIS Steering Team that is responsible for reviewing business and technology changes that impact the enterprise Student Information Systems, assessing the impacts, and providing guidance or recommendations regarding the changes.
• Operations
  • Provide counsel on the review, revision, and development of practices and policies pertaining to enrollment operations. Responsible for coordinating the communication and training of internal/external stakeholders on updates/changes/new practices and policies.
  • As a key advocate for the people who use EMAS's technology services and the staff who support those services, collaborate with EMAS leaders to evaluate the needs of the division and university community to develop sustainable, scalable support processes to meet those needs. Ensure continuous quality assessment and improvement of processes.
  • Represent EMAS on key University Task Force's and Committees focused on University strategic planning, business continuity, assessment, emergency response, policies and procedures.
• IT Support
  • Oversee the purchasing and allocation of the division's IT resources. Ensure the division follows the university IT security requirements. Maintain and build strong communication and efficiency among EMAS's Technical Support positions. Adhere to University's best practices in the field of IT and foster continuous improvement in EMAS's technology and services.
• Data Management
  • Ensure data governance, accuracy, and compliance through the development of efficient and effective processes and systems for collection, storage, and update of EMAS data.
• Security
  • Oversee the security setup and management for all EMAS systems. Develop processes to maintain and update vital set-up tables that support access to critical functions in admissions, student records and financial aid. Coordinate necessary security changes during major organizational changes within colleges, departments, and University administrative offices. Utilize queries and sql to assist with maintenance and changes to security/access.

Other Work/Responsibilities:

• Identify new and emerging areas in Enrollment systems and operations. Research, recommend, and discuss relevant initiatives to bring to the EMAS leadership team.
• Improve the effectiveness of EMAS's Systems and Operations team through continuous evaluation and assessment of processes and outcomes.

Minimum Experience/Education:

• Master's degree OR
• Bachelor's degree with 3-5 years of relevant experience OR
• An equivalent combination of education, training and relevant experience may be substituted for the advanced degree on an exceptional basis.

Required Qualifications:

• Excellent written, oral, and interpersonal skills.
• Ability to build collaborative partnerships with leaders, campus partners, and external constituents.
• Strong facilitation, management, project management, and negotiation skills.
• Ability to work in a fast-paced environment; handle stress, changing priorities and multiple projects with competing interests for time.
• Ability to provide solutions for technical and organizational issues and challenges in a large complex environment.
• Strong leadership skills with the ability to attract, motivate, mentor, and develop a high performing work team and foster a varied and welcoming work environment.
• Experience with PeopleSoft Query, SAS and/or SQL.
• Previous supervisory and project management experience.

Preferred Qualifications:

• Familiarity of enrollment management operations (admissions, registrar, scholarships and financial aid)
• Familiarity with enrollment management systems (PeopleSoft or related student information systems, Reporting tools, Client Relationship Management tool such as Slate, etc.)
• Working knowledge of NC State data governance, security, academic structure and campus infrastructure, protocols, policies and procedures.

Required License or Certification:
N/A

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

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