"Director, Revenue Cycle Performance & Analytics - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)"

The Director, Revenue Cycle Performance & Analytics directs analytics reporting and performance improvement operations for Revenue Cycle functions across Keck Medicine of USC Health System. This role oversees staff and activities involved in data analysis, dashboard and report development, data governance, performance measurement and monitoring, analytics product delivery, and vendor management. The director brings specific expertise in healthcare revenue cycle operations, data visualization, business intelligence, and analytics platforms to lead a team of analysts and specialists. Responsibilities include staff supervision, budget planning and administration, department strategy and execution, analytics infrastructure and system configuration, process improvement, vendor and stakeholder management, and quality assurance of all analytics deliverables.

• Directly or indirectly supervises all assigned subordinate staff, including analysts and specialists. Responsible for recruiting, screening, hiring, and training staff. Assesses technical and professional growth needs and recommends development opportunities. Evaluates employee performance and provides feedback.
• Sets departmental goals and objectives related to revenue cycle analytics and communicates them to key stakeholders and staff. Adjusts priorities as needed to achieve performance and operational objectives.
• Leads the Denials Prevention Task Force and related process improvement initiatives.
• Collaborates with the Revenue Cycle Information Technology (RCIT) team for data access and infrastructure. Works with RCIT to automate and improve processes efficiently and effectively.
• Participates in planning and administering department and project budgets related to analytics tools, platforms, and personnel.
• Advises senior leadership on data and analytics strategies, including infrastructure, tools, and platforms. Leads the design, implementation, and optimization of analytics products such as dashboards, reports, and data models. Oversees automation of recurring reporting functions.
• Evaluates vendor proposals for analytics platforms, data tools, and technical services. Analyzes proposed projects for feasibility, alignment with organizational goals, and return on investment.
• Leads revenue cycle vendor management, including reducing vendor expenses and developing a vendor library. Coordinates vendor demonstrations, RFP processes, evaluations, reference checks, site visits, and selections.
• Prepares long- and short-range plans for analytics product development, data governance, and system enhancements. Aligns analytics efforts with enterprise initiatives and revenue cycle and financial operations.
• Plans and recommends changes to analytics infrastructure and data architecture to support scalability, performance, and security.
• Reviews and prioritizes analytics development requests. Prepares cost and resource estimates, develops project specifications, and coordinates schedules and deliverables.
• Plans and implements controls and procedures to ensure data integrity, security, and compliance. Monitors data quality to ensure analytics products meet organizational standards and user requirements.
• Oversees development and maintenance of documentation for analytics products, including data dictionaries, technical specifications, and user guides.
• Develops training materials and programs for analytics staff and end-users. Promotes data literacy and self-service analytics throughout the organization.
• Networks with professional counterparts inside and outside the organization. Participates in professional associations to stay updated on developments in analytics, healthcare revenue cycle, and technology. Provides recommendations to senior management based on industry trends and business needs.
• Develops and implements security-related procedures for data access and analytics platforms. Coordinates with IT and compliance teams to ensure adherence to data privacy and security standards.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelors Degree in Business, Healthcare Administration, Finance, or a related field
• Equivalent work experience may substitute degree requirement
• Req 7 years Minimum experience in revenue cycle management, preferably in a healthcare setting
• Req 5 years of Leadership experience minimum
• Req Strong analytical skills, with experience in statistical analysis and financial modeling.
• Req Proficient in data analysis tools and software (e.g., SQL, Excel, Tableau).
• Req Knowledge of revenue cycle processes.
• Req Comprehensive understanding of revenue cycle data and KPIs across front-end patient access, HIM, and PFS.
• Req Ability to process and analyze data sets and interpret results to inform business decisions.
• Req Experience in data management, including validating and auditing data and reports from multiple systems.
• Req Excellent leadership and communication skills.
• Req Ability to initiate and drive projects to completion with minimal guidance.
• Req Ability to balance team and individual responsibilities.
• Req Ability to work in a fast-paced environment and remain flexible under pressure.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Preferred Qualifications:

• Pref Masters degree in Business, Healthcare Administration, Finance, or a related field