"Dispatch Supervisor"

Posting Details

Position Information

Job Title

Dispatch Supervisor

Posting Number

S1632P

Pay Range

Compensation for this position is expected to range between $29.75 and $30.25 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Position Summary Information

Summary

Serves as the Dispatcher for Aviation Science, collaborating closely with the Director of Flight Operations, Chief Flight Instructor, and Director of Maintenance. Ensures the smooth execution of daily Flight Operations by managing Talon ETA, including creating and adjusting day-to-day schedules. Also provides administrative support to maintain the overall efficiency of the Aviation Science Department.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

1. Coordinate and dispatch aircraft, simulators, Flight Instructors, and students to ensure efficient and successful daily operations.
2. Communicate effectively between Flight Operations and Maintenance to support accurate and timely aircraft scheduling.
3. Maintain accurate records, files, cancellation logs, and all relevant departmental databases.
4. Monitor the safe and efficient progress of all local and cross‑country flights using the Flight Tracking System.
5. Maintain professional and cooperative communication with airport officials, CBU faculty and staff, and FAA personnel, following the guidance of the Director of Flight Operations and the Chief Pilot.
6. Adhere to all procedures outlined in the CBU Dispatcher Handbook and CBU Standard Operating Policies and Procedures.
7. Participate actively in Dispatcher Staff Meetings.
8. Demonstrate the ability to work efficiently and make sound decisions in a fast‑paced, dynamic environment.
9. Provide oversight for dispatch shifts and step in as needed to support operations.
10. Train and standardize new dispatch hires to ensure consistent performance and compliance.
11. Create and manage the daily flight schedule.
12. Develop and maintain the weekly dispatcher schedule.
13. Ensure dispatchers are utilizing time effectively through appropriate task delegation.
14. Assist in updating and refining dispatch policies and procedures within the Dispatch Handbook.
15. Contribute to the planning and facilitation of dispatch meetings.
16. Represent the Department of Aviation Science, California Baptist University, and Christian Higher Education in a positive and professional manner.
17. Maintain working knowledge of pilot planning responsibilities to support proper Flight and Dispatch Operations.

Supervisory Responsibilities

Directly supervises staff and fulfills all supervisory responsibilities in accordance with organizational policies and applicable laws. Duties include interviewing and training employees; planning, assigning, and directing work; evaluating performance; administering disciplinary actions; and addressing concerns while effectively resolving workplace issues.

Other Knowledge Skills and Abilities

To perform this position successfully, an individual must be able to effectively carry out all essential duties. The following requirements outline the knowledge, skills, and abilities needed for the role:

• Demonstrated commitment to living out and upholding the University’s Christ‑centered mission and values.
• Ability to represent the Department of Aviation Science positively and professionally.
• Demonstrates commitment to the mission of helping students Live Their Purpose.
• Relates effectively and respectfully with a diverse faculty, staff, and student community.
• Exhibits strong customer service skills and experience.
• Responds promptly and effectively to service-related questions, concerns, and complaints.
• Works collaboratively with CFIs, students, the Director of Flight Operations, and the Chief Pilot when aircraft or simulators are unavailable or when weather conditions limit safe operations.
• Demonstrates strong organizational skills and exceptional attention to detail.
• Communicates clearly and accurately both orally and in writing.
• Maintains effective communication with the Flight Operations Supervisor/Chief Pilot regarding flight operations, Talon ETA updates, and maintenance discrepancies (squawks).
• Willing and able to work Saturdays and evening shifts as needed.
• Possesses general knowledge of aviation meteorology and can interpret official aviation weather products.
• Maintains strict confidentiality in all aspects of work.

PHYSICAL DEMANDS:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this position. While performing these duties, the employee is regularly required to stand, walk, and sit, and must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Visual acuity is necessary to read words, numbers, and digital displays, and the employee must possess adequate speaking and hearing ability to communicate in person and over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role also requires the ability to push, pull, bend, lift, and carry objects, including repositioning aircraft using a tow bar or tug.

WORK ENVIRONMENT:

The work environment characteristics described here represent those encountered while performing the essential functions of this job. Noise levels may range from moderate to high, particularly when working in proximity to aircraft with running engines. Employees may experience potential exposure to hazards including, but not limited to, fuel, elevated noise, propellers, and aircraft fluids such as oil.

Education and/or Experience

High school diploma or General Education Development (GED) certificate required, along with one to twelve months of related experience and/or training; or an equivalent combination of education and experience. Proficiency with Microsoft Excel is required.

Posting Detail Information

Open Date

Remove from Web

Open Until Filled

Special Instructions to Applicants

Nondiscrimination Statement

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.

Quick Link to Posting

https://jobs.calbaptist.edu/postings/9845

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you a Christian?
   • Yes
   • No
2. * Do you attend church regularly?
   • Yes
   • No
3. If no, please explain (required): (Open Ended Question)
4. * Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
   • Yes (I am familiar and not in conflict)
   • No (I am in conflict or not familiar)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Letter of Reference 1
2. Letter of Reference 2
3. Other Document
4. Other Document 2