"Dispatcher"

Job Details

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in pursuit of the truth, growth in virtue, and service of God and neighbor. We seek candidates who can affirm and contribute to our mission.

Providence College is also an equal opportunity employer and is committed to fostering a Beloved Community — an environment that reflects the rich diversity of the human family and is marked by justice, charity and the promotion of the common good and flourishing of all. We invite applications from qualified individuals who possess the experience, knowledge and commitment to develop the diverse learning environment envisioned as part of the Beloved Community. Women and minority candidates are strongly encouraged to apply. The College’s Non-Discrimination policy can be found here (Download PDF reader).

Overview

Provide emergency and non-emergency support services to the Office of Public Safety that is a 24/7 day operation. Communicates with Public Safety Officers and supervisors via the telephone and over the department radio system. Provide essential services and are required to report to work, or remain on duty, even when college is closed. This positions schedule rotates weekly, to consist of 4 nights on and 2 nights off. The work schedule is 11:00 PM to 7:00 AM shift. Flexibility to work overtime shifts.

Duties and Responsibilities

1. Receive and process incoming emergency and non-emergency calls for service from internal and external customers. Determine the nature of the calls and route while simultaneously assigning each call a priority and routing the call to the appropriate public safety agencies, police/file. Provides customer service to faculty, staff, students, and others, and when necessary. (30%)
2. Utilize public safety communications equipment such as radios and telephones to dispatch public safety officers, shuttle drivers, and EMT’s. (30%)
3. Record and update Computer Aided Dispatch (CAD) entries. (30%)
4. Performs intermediate and advanced computer functions including managing databases through CAD entries. Monitor fire alarm systems and appropriately dispatch Public Safety Officers to the location of the alarms. Monitor CCTV camera system for suspicious persons or activity. (10%)

MARGINAL DUTIES:

1. Perform all other duties as may be required.

Education and Experience

• High School Diploma or equivalent.
• Three to five years’ of related experience or an equivalent combination of education and experience in public safety, military, or law enforcement dispatch.
• Designated as essential emergency personnel.
• Must be able to work a rotating shift as assigned, including weekends, holidays, nights, days, and evenings.
• Working knowledge of word processing and database systems.
• Excellent organizational communication skills.
• Ability to work under deadline pressure and to prioritize assignments while juggling multiple tasks.
• Discretion and the ability to keep all records, communications, and other information confidential.
• Knowledge of Computer Aided Dispatch and record management, computerized alarms monitoring systems and access control, CCTV, and other technical systems that may be added to the Communication Center.
• Successful completion of APCO Public Safety Telecommunicator I certification and Power Phone Emergency Medical Dispatch within 6-months of hire or as soon as reasonably able based on availability of courses.

Supplemental Information

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.