"Education Support Officer"

Education Support Officer

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Job no: 538526
Work type: Full Time
Location: Sydney, NSW
Categories: Student Services

• One of Australia’s leading research & teaching universities
• Vibrant campus life with a strong sense of community & inclusion
• Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

The School of Biotechnology & Biomolecular Science (BABS) teaches undergraduates, mentors postgraduate research students and conducts research in the disciplines of biotechnology, biochemistry, genetics, molecular biology, microbiology, environmental microbiology, medical microbiology and immunology.

The role of Education and Teaching Support Officer will work closely with the School to support the delivery of undergraduate and postgraduate programs and courses. The role will also support the academic calendar transition from the existing ‘3+’ academic calendar model to a ‘flex-semester’ calendar, due to be implemented by 2028.

About the role

• $103K - $110K plus 17% Superannuation and annual leave loading
• Fixed Term – 2 years
• Full time (35 hours per week)

The role reports to the School Manager and has no direct reports.

Specific responsibilities for this role include:

• Support the implementation of academic calendar transition activities in the School, including tracking key milestones, documenting risks, and coordinating related administrative processes.
• Develop online modules, quizzes, and lessons on existing learning management systems to support undergraduate teaching.
• Assist academics in implementing teaching and assessment approaches by providing technical and administrative support.
• Collaborate with academics to implement new institution-wide initiatives that seek to improve learning & teaching.
• Assist the School's Nexus fellow in carrying out school wide educational projects and initiatives.
• Provide comprehensive administrative support to course convenors and Honours Coordinators during the planning, delivery, and evaluation of undergraduate and postgraduate coursework courses.
• Automate routine administrative tasks within Moodle, such as setting up course materials, tracking student progress and providing technical support to academic staff and students.
• Liaise with academic staff to assess and grant appropriate extensions, alternative assessment arrangements, or compassionate consideration.
• Deliver consistent, accurate and focused advice to solve diverse teaching and education related enquiries, referring to UNSW policy and procedures as required.
• Ensure accurate and timely administration of class management, academic system updates, and examination processes in line with established procedures.
• Provide coordination and administrative support for processes requiring collaboration between the School and other administrative units, ensuring compliance with established policies.
• Generate reports on student performance and outcomes to support academic staff in monitoring progress and compliance.
• Ensure that reasonable adjustments are made to assessments, teaching materials, and classroom arrangements to promote equal access and participation
• Work closely with the course convenor to develop and implement equitable learning plans for students with disabilities, health conditions, or other specific requirements.
• Coordinate school-level projects and contribute to initiatives aimed at improving education support processes.
• Align with and actively demonstrate the Code of Conduct and Values
• Cooperate with all health & safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

About the successful applicant
(Selection Criteria)

To be successful in this role you will have:

• A relevant degree or equivalent tertiary qualification and relevant administrative and customer service experience in a tertiary organisation (or equivalent level of knowledge gained through any other combination of education, training and/or experience).
• A track record of relevant teaching excellence and experience in leading and delivering innovative teaching practices in a university.
• Experience in designing and developing fit-for-purpose teaching and assessment approaches that help students exercise acumen and apply their learning to realistic scenarios.
• Demonstrated experience in teaching and learning design, development and delivery at undergraduate level.
• Evidence of teaching effectiveness and passion for educational excellence (e.g. relevant discipline-based curriculum design and development at a variety of levels and scales.
• Highly developed data management and organisational skills including the ability to prioritise, manage complex tasks and projects and meet competing deadlines whilst maintaining accuracy and attention to detail
• Excellent interpersonal and communication skills with a demonstrated ability to liaise with and clearly convey ideas to a wide range of internal and external stakeholders from various backgrounds.
• Demonstrated ability to apply, interpret, advise on and contribute to the development of policies, systems, manuals, rules, procedures and guidelines.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

You should systematically address the selection criteria listed within the position description in your application.

Please apply online - applications will not be accepted if sent to the contact listed.

Contact: Michael Bowen
E: m.bowen@unsw.edu.au
Applications close: March 20th, 2026

Position Description