"End User Computing Technician (2 openings)"

End User Computing Technician (2 openings)

Posting Number: R0006843
Location: Salem Campus

ABOUT WILLAMETTE UNIVERSITY:

Willamette University, founded in 1842, is a nationally-renowned private university enrolling 2800 students across five colleges. Our historic campus, adjacent to the Oregon State Capitol, hosts a distinguished undergraduate liberal arts college in Salem, Oregon. Our downtown Portland campus is home to the Pacific Northwest College of Art (PNCA). We offer a wide range of professional graduate programs, including Oregon's top-ranked MBA program, the Northwest's oldest law school, as well as MA/MFA programs at PNCA and master's degrees in data science and computer science.

Willamette University provides a high-value and comprehensive benefits package to eligible employees. Our Benefits Summary includes options for health, dental, life insurance, retirement, substantial paid time off, tuition and more. If you need assistance applying for a job or have any questions on recruitment at Willamette, please contact our HR Department, hr@willamette.edu or call us at 503-370-6210.

ABOUT THE WITS TEAM

Willamette Integrated Technology Services (WITS) is a service-driven technology organization committed to delivering reliable, responsive, and secure technology solutions across the university. We support all aspects of the institution's academic and administrative work and play a vital role in maintaining classroom readiness, device reliability, and technology continuity.

We are seeking two (2) technically skilled, detail-oriented, and highly professional End User Computing Technicians to join our User Services division. These are Tier 2 positions responsible for advanced troubleshooting, endpoint and software deployment, classroom technology support, and A/V system maintenance.

This role requires strong technical aptitude, the ability to diagnose complex issues, and the professionalism to support faculty, staff, and administrators in a fast-paced environment. WITS provides deep technical exposure, hands-on experience, and opportunities for professional growth within a highly collaborative IT team.

WHY JOIN WITS

• Work with a team of experienced IT professionals who prioritize service quality, technical excellence, and operational reliability.
• Gain hands-on experience across a wide array of technologies: endpoint management, educational software, classroom A/V systems, hybrid meeting technologies, and enterprise IT tools.
• Contribute directly to the readiness and reliability of instructional spaces, university events, and administrative work.
• Enjoy a role with autonomy, visibility, and the opportunity to continually expand your technical skillset.
• Benefit from excellent university benefits and a professional IT environment that values continuous improvement.

POSITION SUMMARY

End User Computing Technicians provide Tier 2 technical support and ensure the operational readiness of university computing environments and classroom technologies. This position manages escalated tickets, resolves advanced issues, deploys and maintains software and hardware, and supports A/V and instructional technologies across campus.

The Technicians contributes to device management, documentation, training, and cross-team collaboration to ensure technology services remain efficient, stable, and aligned with institutional needs.

Duties and Responsibilities:

• Monitor ticket escalations from initial points of contact, providing tier 2 support and resolving complex technical requests efficiently.
• Collaborate closely with other End User Computing Technicians and all IT units, especially the help desk staff, to ensure cohesive support and problem resolution across the technology landscape. Coordinate technology support and the provision of technology-related services, including computer networking, computing devices, peripheral equipment, administrative information systems, and audio-visual equipment.
• Administer and deploy examination and educational software.
• Participate in the setup, configuration, and ongoing maintenance of computer labs, classrooms, and other multi-use spaces, ensuring they are equipped with the necessary technology and are ready for use by the university community.
• Actively participate in the preparation and dissemination of information, documentation, and knowledge base articles regarding technology services.
• Conduct training sessions on areas of expertise to enhance the technical skills of the university community.
• Support audio-visual equipment and facilities, including troubleshooting issues, training users, researching solutions, providing event support, and collaborating with staff on new audio-visual project installations.
• Participate in the responsibility for the programming, troubleshooting, and maintenance of audio-visual control systems, such as Extron, enhancing the functionality and reliability of A/V resources across the university.
• Demonstrate a willingness to work flexible hours, including evenings and weekends, as required to support campus events or manage emergencies, ensuring the uninterrupted provision of technology services.
• Other duties as required

Minimum Qualifications

• Prior experience in a help desk or technical support role.
• A good understanding of common hardware, software, and networking systems.
• Excellent communication and interpersonal skills.
• Demonstrated ability to mentor or coach others.
• Service-oriented mindset with a strong commitment to providing exceptional customer service.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with ITSM tools or ticketing systems is a plus.

Pay: $27.28 hourly, equivalent to $56,742.40 annually

Typical Work Schedule:

Monday-Friday, 8:00 a.m.-5:00 p.m.

WITS operating hours are 8:00 a.m.-7:30 p.m., and occasional adjustments to the standard schedule may be required to support coverage needs, events, or operational priorities.

Physical Demands & Working Conditions:

Typical work is performed indoors in an office environment. Candidates should be able to look at a computer monitor for a long period of time, be able to lift fragile items weighing up to 50 pounds, able to walk around campus buildings, crawl under desk for computer setup / troubleshooting, and feel comfortable on the top of an 8 - 10 foot ladder while troubleshooting A/V Equipment.

You will need to upload the following documents as part of your application materials in the "My Experience" section labeled Resume:

• Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
• Current Resume

Applications will be reviewed on a rolling basis as received until the positions are filled.

Incomplete applications will not be considered.

BACKGROUND CHECK REQUIREMENT:
All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

REASONABLE ACCOMMODATIONS STATEMENT:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

INSTRUCTIONS FOR APPLICANTS:

Please read the following carefully before beginning the online application process. To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying. Once you submit your application you will not be able to edit your application.

Apply online at https://willamette.wd501.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/End-User-Computing-Technician_R0006843