"Energy Assistance Supervisor"

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Energy Assistance Supervisor supports front line information support specialists and overall contract deliverables. Provides leadership and oversight for the administrative operations within the department. This role ensures smooth office functions, supports staff, coordinates administrative processes, and promotes effective communication among stakeholders.

• Oversees daily office operations, including scheduling, correspondence, and record-keeping to support staff.
• Manages departmental communications, including responding to inquiries and facilitating information flow.
• Maintains compliance with university regulations, standards, and data privacy policies.
• Oversee office operations such as scheduling, communication, facility management, and vendor relationship.
• Assists in preparation of reports, proposals, and documentation required by university administration or external bodies.
• Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure compliance with department and university goals.
• Manages communications, including correspondence, phone calls, and inquiries.
• Monitors and report on administrative metrics, including workflow, productivity, and resource allocation.
• Leads special projects and process improvement initiatives as assigned.
• Serves as primary point of contact for office-related inquiries and issues.
• Conducts onboarding, training, coaching, mentoring of new staff.
• Performs other duties as assigned.

Job Requirements

Required Education and Experience: Bachelor's degree, AND:

• 3 years of office management, administrative experience, or related field.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Skills:

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite.
• Exceptional written and verbal communication skills.
• Ability to analyze processes and recommend improvements.
• High level of professionalism and discretion.
• Ability to exercise independent judgment and use data in decision-making.

Certifications: None

Advertised Physical Requirements:

• Standard office environment.
• Occasional overtime or extended hours may be required to meet deadlines or support special projects.
• Ability to sit or stand for extended periods.
• Ability to lift office supplies or equipment weighing up to 15 lbs.

Departmental Preferences:

• Working knowledge of state social service benefit programs
• Working knowledge of program operations, technologies, systems, and processes
• Advanced computer skills including Office 365
• Working knowledge of Contact Management Systems and Workforce Optimization systems.

Supervision: Staff Assistant II- 1-5 staff

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check

Job Posting: Oct 23, 2025