"Supervisor, Veterinary Client Services"

Supervisor, Veterinary Client Services

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Veterinary Services

Type: Full-Time

Requisition Number: S4886P

Home Org Name: Clinical Sciences

Division Name: College of Veterinary Medicine

Job Class Code: IA29

Appointment Status: Full-time

Limited Term: No

Job Summary

The College of Veterinary Medicine seeks a Supervisor of Veterinary Client Services that will have operational oversight of daily administrative support functions, which includes supervising employees, maintaining workflows and addressing service issues. The individual in this position is also responsible for scheduling of emergency services including night and weekend coverage.

Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/

Essential Functions

• Provides performance management for a large staff of full-time, TES and student employees that are responsible for year-round, 24/7 administrative support to the Veterinary Teaching Hospitals.
• Works alongside the co-supervisor of veterinary client services to provide support to hospital admin teams, sharing responsibilities & rotating schedules on a biweekly basis
• Maintains the client scheduling system which includes creating new templates, extending schedules, and addressing any issues that may arise with service personnel, IT and/or the co-supervisor
• Identifies inefficient workflows and problem solving solutions.
• Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas.
• Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals.
• Investigates client issues and reports findings to the Associate Dean of Clinical Affairs.
• Collects and records data involving medical records/case load/call volume.
• Ensures records are opened properly and entries made as appropriate, ensuring that the medical records are scanned and entered into the electronic medical record in a timely fashion.

Full supervisory responsibility for other employees is a major responsibility and includes training, evaluating, and making or recommending pay, promotion or other employment decisions.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

• Associate's degree - no specific discipline
• 3 years of experience in a veterinary office, medical office, or hospital setting working with medical records and hospital information systems.
• At least 1 year supervising or managing employees.

Or

• Bachelor's degree- no specific discipline
• 1 year of experience in a veterinary office, medical office, or hospital setting working with medical records and hospital information systems.
• At least one year supervising or managing employee

Minimum Skills and Abilities

Knowledge of medical terminology.

Salary Range: $46,570-$74,520

Job Category: Office/Administrative Support

Working Hours if Non-Traditional: Primarily daytime hours, with occasional evening and weekend coverage required to support staffing needs.

City position is located in Auburn

State position is located Alabama

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

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