"Engagement & Events Coordinator"

Engagement & Events Coordinator

Job #: F00998

Location: Syracuse, NY

Pay Range: $23.08 - $28.21

Hours: Standard University business hours are: 8:30am - 5:00pm (academic year); 8:00am - 4:30pm (summer). Hours may vary based on operational needs. This position is a 37.5 hour a week position.

Job Type: Full-time

Job Description:

The Engagement and Events Coordinator will work in the Learning and Academic Engagement (LAE) Department in the Syracuse University Libraries. This position will coordinate the Libraries' virtual chat and email reference services, including scheduling, staffing, logistics agreements, and support resources. Provide virtual reference service on a regular weekly schedule, and hires, trains, schedules, and supervises student employees who also provide virtual reference services and other work assignments. Coordinate the Libraries' tabling service, including scheduling, communications, and establishing workflows, procedures, and logistics. Coordinate the logistics of public-facing library events, and partners with other library departments to assist in other major library events. Coordinate the Libraries' representation at campus information fairs and events, including solicitation and scheduling of staff volunteers. Work closely with other Libraries' departments. Partner with, and provide support and back-up assistance to, other staff involved in event planning and establish and maintain relationships with event-related units on campus. Manage Libraries' distribution of promotional materials inventory and staff request process.

Application Review Timeline:

Applications will be accepted on a rolling basis until the position is filled. However, priority consideration will be given to those received by August 1, 2025, as application review will begin on that date.

Qualifications:

Education and Experience:

Required qualifications:

• Bachelor's degree or equivalent combination or education and experience.
• At least two years of experience in a library, academic setting, or public service setting.
• Experience coordinating and planning events and/or programs.
• Experience training, coordinating and overseeing student staff.

Desired qualifications:

• Experience creating and managing service schedules.
• Experience managing and implementing workflows, timelines and projects in a collaborative team setting.
• Experience providing customer service, help or reference service.
• Experience collecting and analyzing data.

Job Specific Qualifications:

Skills and Knowledge:

Best combination of:

Significant understanding of:

• Customer or patron service best practices.
• Public services in academic libraries.
• Event or program planning.

Ability to:

• Supervise, train, guide, motivate, and evaluate student employees.
• Balance multiple projects and responsibilities.
• Create and manage staff schedules.
• Lead and analyze workflows, projects and services.

Demonstrated:

• Strong discernment and independent judgement in service and programming situations.
• Strong interpersonal skills and ability to collaborate effectively with a diverse group of students, faculty, staff, and guests.
• Strong skills in understanding, analyzing, and solving problems related to service and events.
• Strong time management and organizational skills and strong work ethic.
• Creativity, flexibility and ability to adapt to change.
• Strong written and verbal communication skills.
• Solutions-oriented mindset and a commitment to excellent service.

Responsibilities:

Service Engagement Coordination

• Coordinate the Libraries' virtual chat and email reference services, including scheduling, staffing, logistics agreements, and support resources.
• Provide virtual reference service on a regular weekly schedule.
• Hire, train, schedule and supervise student employees who also provide virtual reference services and have other work assignments.
• In collaboration with others, monitor and analyze virtual reference service history to ensure quality, identify trends, coordinate data collection, and assess all virtual reference services, and provide reports and data on a regular basis.

Events Coordination

• Coordinate the Libraries' tabling service, including scheduling, communications, and establishing workflows, procedures, and logistics.
• Coordinate the logistics of public-facing library events such as welcome week, finals week events, parent's weekend, alumni weekend, and other potential engagement event opportunities.
• Partner with other Libraries' departments to assist in other major public-facing library events, including such things as room reservations, catering, parking arrangements, material preparation and event day support, and on-site event support as needed during and after normal work hours.
• Coordinate the Libraries' representation at campus information fairs and events, including solicitation and scheduling of staff volunteers and organization of promotional materials.
• Manage the Libraries distribution of promotional materials inventory and staff request process, ensuring handouts and promotional items are available for events in coordination with Marketing and Communications.

Collaboration and Partnership

• Collaborate closely with the LAE Department Head and Libraries' Marketing and Communication department especially in relation to the Libraries' calendar of events and related logistical planning and marketing of events, including new engagement opportunities.
• Work closely with and maintain relationships with Access Services and other departments and committees on collaborative activities such as patron assistance, and exhibits.
• Partner with, and provide support and back-up assistance to, other Libraries' staff involved in event planning.
• Establish and maintain relationships with event-related units on campus to facilitate logistics and help ensure that the Libraries follows appropriate processes and procedures.

Other duties as assigned.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

To apply, visit https://www.sujobopps.com/postings/110166