"Enrollment Advisor, AU Online"

Job ID:

295751

Location:

Augusta University

Full/Part Time:

Full Time

Job Summary

AU Online is looking to fill a direct student engagement position to support our online Marketing and Enrollment functions. Specifically, we seek an Online Enrollment Advisor who will report to the Associate Director of Online Admissions and will serve as a main point of contact for educating and communicating with prospective and applied students to AU Online's program offerings. They should be comfortable in creating engaging conversations with prospective students, with the ability to quickly build rapport and qualify prospective students for an AU Online program. After qualifying a prospective student for a program offered at AU Online, they will continue to build the relationship between the prospective student and AU Online, assisting the student in completing all the required admissions and enrollment steps, up until the student begins their first course. They must exhibit an exquisite attention to detail and be able to multitask while engaging students via phone, email, text and chat.

Responsibilities

The duties include, but are not limited to:

ENROLLMENT MANAGEMENT:

• Serve as an enrollment advisor for Augusta University Online, delivering exceptional sales and service to online student prospects, applicants, and newly enrolled individuals across all AU Online programs.
• Act as a brand ambassador for AU Online, representing the university with professionalism and enthusiasm in all interactions with online prospective students.
• Manage a high volume of outbound and inbound calls from prospective online students seeking information or applying to AU Online programs, ensuring an unparalleled experience for each inquiry and application.
• Provide comprehensive guidance to prospective online students on program suitability, admissions criteria, financial aid procedures, transfer protocols, licensure requirements, and military-related matters.
• Conduct proactive outreach campaigns to engage online prospective students through various channels, including phone calls, emails, texts, and chats.
• Utilize effective sales techniques to articulate the value proposition of AU Online programs and convert inquiries into applications and applicants into enrollees.
• Address complex student inquiries with a focus on excellence in problem-solving, leveraging departmental and cross-departmental resources while adhering to admissions policies and enhancing conversion rates.
• Document all interactions in the customer relationship management system.
• Incorporate weekly feedback and coaching from leadership to continually enhance proficiency in engaging and assisting online prospective students, fostering improved outcomes in recruitment and enrollment efforts.
• Assist Student Success team in fielding current student questions during peak volume times throughout the year.
• Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role

STRATEGY AND ANALYSIS:

• Utilize trend analysis to optimize the lead and applicant nurturing process and streamline new student onboarding experiences.
• Collaborate with marketing and enrollment teams to develop strategies for reaching and attracting prospective students.
• Provide insights into the behavior patterns of online applicants, empowering leadership to tailor AU Online offerings to meet evolving student preferences.
• Ensure precise collection and input of student interaction data into the CRM system, facilitating comprehensive data analysis for strategic decision-making.

OPERATIONS:

• Communicate admission deadlines and other essential university processes clearly to prospective online students.
• Familiarize oneself with each online degree program's curriculum, structure, program value, and Industry trends to effectively convey the benefits of AU Online programs to prospective students.
• Collaborate with other university departments such as Admissions, the Graduate School, Financial Aid, Registrar, and the Business Office to create a top-tier experience for prospective online students.
• Adapt seamlessly to any new university systems implemented to continually enhance the online student experience.

OTHER:

Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with one year of admissions, customer service, sales and/or telemarketing and/or tele-counseling experience.

Preferred Qualifications

Bachelor's degree from an accredited college or university
Preferred Experience
Experience utilizing a Sales or Admissions CRM (Slate Highly Preferred and Salesforce Preferred). Experience in contact center.
Experience in higher education admissions or sales.
Possess efficient communication skills (both written and verbal) to effectively engage with prospective students.
Practice using a sales CRM to log customer or student engagements.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

SKILLS

Excellent customer service skills and the ability to provide service in a professional manner.
Excellent interpersonal, verbal, and written communication skills

ABILITIES

Ability to maintain confidentiality
Must be motivated, coachable, and be effective in a production-driven work environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

How To Apply

Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=295751&PostingSeq=1
If you need further assistance, please contact us at 706-721-9365