Enrollment Services Representative

Job ID: 293611

Location: Georgia Southern - Savannah

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location
Armstrong Campus - Savannah, GA

Department Information
Enrollment Services

Job Summary

The Enrollment Services Representative assists students and University constituents with enrollment-related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university's first-stop enrollment services department.

Responsibilities

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
• Provide excellent customer service consistently and professionally
• Maintain confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA)
• Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.)

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Required Experience

• One (1) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• One (1) or more years of previous office experience
• Experience in a high-volume, first-stop integrated student services office (ex. Enrollment Services Center) or high-volume call center

Proposed Salary

$20.67 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
• Demonstrated commitment to customer service centered work ethic

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

January 12, 2026

Application review may begin as early as January 2, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.