"Enrollment Services Representative"

Job Details

Enrollment Services Representative

Job ID: 290528

Location: Columbus State University

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Office of Admissions

Job Summary

The Enrollment Service Representative within the Enrollment Services Center (ESC) plays a key role in providing exceptional service to prospective and current students, as well as their support units, by assisting with inquiries related to recruitment, admissions, student financial services, and registrar processes. This position serves as a central point of contact, ensuring that students' enrollment needs are met in a timely and efficient manner. The representative works closely with the campus community to facilitate seamless communication and problem-solving, ensuring a smooth and positive experience for students as they navigate their academic journey.

Responsibilities

Significant Duties & Responsibilities include: Service and Support - Assist prospective and current students, as well as their parents, by answering inquiries related to recruitment, financial aid, admissions, student accounts, and registrar processes. Provide clear, accurate, and timely information to ensure students and families have a positive experience throughout their enrollment journey.; Collaboration with Enrollment Departments - Support the enrollment staff and collaborate with various departments within the Enrollment Management Division to address student needs efficiently and effectively.; Customer Service and Communication - Manage incoming phone calls, providing exceptional customer service and guidance on enrollment processes and policies. Perform follow-up calls to students, logging call descriptions and solutions to ensure all issues are addressed promptly.; Document Processing - Assist in processing enrollment documents, ensuring all records are accurate and up to date.; Ongoing Knowledge and Compliance - Stay current on new program requirements, federal financial aid changes, and other relevant university policies to ensure the most accurate and up-to-date information is provided to students.; Additional Duties - Perform other duties as assigned by management to support the overall operations of the Admissions Office.

Required Qualifications

Required Qualifications include: Associate's or Bachelor's degree, with at least two years of experience in a customer service-driven field, or a combination of relevant education and experience.; Proven experience in customer service and general office functions.; Strong interpersonal, nonverbal, written, and oral communication skills. ; Ability to use critical thinking skills to effectively address and resolve inquiries.; Ability to multitask, managing phone calls and computer functions simultaneously in a fast-paced environment.

Proposed Salary

The proposed annualized salary range for this position is $35,868-$49,802 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Knowledge - Knowledge of recruitment, admissions, financial aid, and registrar processes. Familiarity with university policies, programs, student accounts, and federal financial aid regulations. Basic understanding of enrollment management systems and procedures.; Skills - Strong verbal and written communication skills with the ability to convey complex information clearly. Excellent customer service skills with a focus on resolving issues and addressing student needs effectively. Ability to multitask and manage time efficiently, especially when handling high call volumes and multiple inquiries. Proficiency in using office software and enrollment management systems.; Abilities - Ability to remain calm and professional in a fast-paced environment while providing excellent service. Ability to work collaboratively with students, parents, faculty, and staff to address enrollment concerns. Ability to stay current on program updates, financial aid regulations, and university policies. Strong attention to detail and accuracy when documenting calls and processing enrollment materials.

Contact Information

If you have any questions, please contact Kristin Williams, Hiring Manager, via email at williams_kristin@columbusstate.edu

Institutional Values

• Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership: Leading through ethical empowerment and service.