"Enrollment Success Specialist"

SUMMARY DESCRIPTION

Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, outreach, residency, cashiering, and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include participation in outreach activities off campus.

DISTINGUISHING CHARACTERISTICS

The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under a minimum of supervision. The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting in a wide range of student services areas. Employees at this level are required to be fully trained in all procedures related to their assigned areas of responsibility and understand the full scope of their authority as prescribed by their direct supervisor.

Qualifications

EDUCATION AND EXPERIENCE

Equivalent to two (2) years of college level coursework in business or other related fields AND Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
• Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.

PREFERRED LICENSE AND OTHER REQUIREMENTS

A valid California drivers license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings/events, conduct outreach or participate in fairs, or pick up/deliver documents or other materials.

Training in basic CPR/AED and First Aid is desired.

KNOWLEDGE AND ABILITIES

Knowledge of:

• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.
• Principles and procedures of financial and statistical record-keeping. Basic mathematics.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Interpersonal skills using tact, patience, and courtesy.
• Methods and techniques of report preparation.
• Oral and written communication skills.
• English usage, spelling, grammar, and punctuation.

Ability to:

• Perform a variety of complex clerical and varied technical work in support of operations and programs.
• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
• Analyze situations accurately and make judgments without immediate supervision.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties. Maintain accurate and complete records and prepare reports.
• Train and provide work guidance to student workers and hourly staff.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Analyze situations accurately and adopt an effective course of action Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Serve on appropriate college committees and attend a variety of meetings.

JOB DESCRIPTION: Enrollment Success Specialist

Duties

ESSENTIAL DUTIES

1. Perform various admissions and records functions in accordance with District policies and procedures; review, track, and process applications and related forms; assist students with the enrollment process; process student registrations, grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies, procedures, rules, and regulations; track and monitoring the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords; interpret and apply admission and registration rules, regulations, and polices; maintain student records; receive, review, and process incoming transcripts and transcript requests.
2. Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency status including applying non-resident regulations; inform students of residency status, resident and non-resident tuition fees; determine and send appropriate forms.
3. Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, virtual, and in-person).
4. Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free access to admissions, placement, orientation, counseling, and registration.
5. Compile data and information from various sources and prepare appropriate forms, schedules and reports; list, extract and summarize data; possess proficiency in integrated software systems to enter and extract student data and research student information as needed.
6. Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
7. Maintain current knowledge of District software used in the performance of assigned duties; enter and retrieve a variety of information; prepare various reports utilizing appropriate software applications; provide assistance to staff in the use of the programs.
8. Support students with understanding how to complete and submit student petitions and various forms; receive and review petitions and forms for completeness; route petitions and forms to appropriate departments; process forms and petitions as assigned.
9. Provide information and assistance to students applying for financial aid; assist students and parents in completing the various forms and applications for financial aid, loans, scholarships, and fee waivers; receive, review, and ensure accuracy and completeness of financial aid applications and forms; clarify information and discrepancies with students and parents; notify students and parents of additional information needed; schedule appointments for Financial Aid/SAP workshops.

Supplemental Information

SALARY SCHEDULE

CSEA - Classified Bargaining Unit

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This is a non-telecommuting position.

Environment:Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical:Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision:See in the normal visual range with or without correction.

Hearing:Hear in the normal audio range with or without correction.

TENTATIVE TIMELINE

Any application received after the deadline is not guaranteed a review.

Application Process

A confirmation email will be sent once your application packet has been successfully submitted.

It is the sole responsibility of the applicant to ensure that all required application materials are submitted by the initial screening deadline date. Required materials including a current resume, unofficial transcripts verifying awarded degree(s) and completion date, and any relevant certifications, diplomas, or licenses that demonstrate you meet the minimum qualifications of the position. Failure to submit supporting documentations may result in an incomplete application.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached as a supporting document. All notifications to applicants will be sent electronically to the email address provided in the application.

A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become SWCCD property, will not be returned, will not be copied, and will be considered for this opening only.

For Academic positions (only): If you do not possess the exact degree major(s) listed in the minimum qualifications section, you will need to submit an equivalency application.

A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.

INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.

If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

Candidates selected for employment with SWCCD must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

Successful candidate selected may be assigned to any of the campus sites (Chula Vista, Crown Cove, National City, Otay Mesa, and/or San Ysidro).

American with Disabilities (ADA):

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by calling Human Resources at (619) 482-6395.

Equal Employment Opportunity:

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, SWCCD will make reasonable accommodations for individuals with disabilities.

SWCCD shall not discriminate against any person in employment or in any program affiliated with the SWCCD on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.