Enrollment Success Specialist

Job Description

Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.

SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.

Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Description

SUMMARY DESCRIPTION

Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, outreach, residency, cashiering, and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include participation in outreach activities off campus.

Qualifications

EDUCATION AND EXPERIENCE
Equivalent to two (2) years of college level coursework in business or other related fields
AND
Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
• Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.

LICENSE AND OTHER REQUIREMENTS
A valid California drivers license and a safe driving record may be required for some positions to drive a District or personal vehicle to attend meetings/events, conduct outreach or participate in fairs, or pick up/deliver documents or other materials.
Some positions in this class may be required to possess skills in a second designated language.

KNOWLEDGE AND ABILITIES

Knowledge of:

• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, college admission, and other student services.
• Principles and procedures of financial and statistical record-keeping.
• Modern office procedures, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

• Perform a variety of complex clerical and varied technical work in support of operations and programs.
• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
• Maintain accurate and complete records and prepare reports.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

JOB DESCRIPTION: Enrollment Success Specialist

Duties

ESSENTIAL DUTIES

1. Perform various admissions and records functions in accordance with District policies and procedures; review, track, and process applications and related forms; assist students with the enrollment process; process student registrations, grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies, procedures, rules, and regulations; track and monitoring the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords; interpret and apply admission and registration rules, regulations, and polices; maintain student records; receive, review, and process incoming transcripts and transcript requests.
2. Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency status including applying non-resident regulations; inform students of residency status, resident and non-resident tuition fees; determine and send appropriate forms.
3. Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free access to admissions, placement, orientation, counseling, and registration.
4. Identify, provide support, and monitor the completion and success of high-need student populations.
5. Compile data and information from various sources and prepare appropriate forms, schedules and reports; list, extract and summarize data; possess proficiency in integrated software systems to enter and extract student data and research student information as needed.
6. Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
7. Assist in planning, coordinating, implementing, and evaluating student activities on campus and in the community such as outreach events, orientations, fairs, campus tours, and workshops; participate in various outreach opportunities/events as requested; create and disseminate a variety of basic marketing materials such as flyers, emails, newsletters; prepare and deliver presentations and workshops.
8. Assist in coordinating the development of a yearly calendar of events, workshops, and other schedules related to assigned activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; determine eligibility for a variety of programs for assigned area; assure the timely completion of work in accordance with established policies, procedures, and standards.

Supplemental Information

SALARY SCHEDULE: CSEA - Classified Bargaining Unit

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This is a non-telecommuting position.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

For more information, please contact Myra Lomahan, at mlomahan@swccd.edu or call the Outreach Department at (619) 421-6700 x5123.