Enterprise Applications Analyst

Position Summary

Lincoln University, PA, is seeking an experienced and solutions-driven Enterprise Applications Analyst to join the Office of Information Technology. This position plays a key role in supporting, maintaining, and enhancing enterprise-level administrative systems. The Analyst will collaborate with stakeholders across campus to understand business processes and align them with the institution’s technology stack—including platforms such as Ellucian Colleague, Recruit CRM, Canvas, and other Higher Ed systems.

Key Responsibilities

• Partner with departments to understand business workflows and translate them into system configurations and requirements.
• Analyze, document, and optimize functional and technical processes tied to ERP and enterprise applications.
• Provide functional support and testing for upgrades, patches, and new implementations of core enterprise systems.
• Collaborate with vendors and internal developers to troubleshoot and resolve application issues.
• Interact effectively with all levels of IT specialists, users, and administrators of the University, as well as outside vendors.
• Meet with University administrators, managers, and end-users to conduct business analysis of requirements, evaluate alternatives, and determine feasibility and possible levels of automation.
• Review and resolve Enterprise applications-related support tickets in a timely manner.
• Manage and support integrations between ERP systems and third-party applications (e.g., payment systems, course scheduling, CRM tools).
• Create and maintain functional documentation, including process maps, system guides, and training materials.
• Participate in project teams to ensure technology solutions meet user needs and institutional goals.
• Support data governance and contribute to reporting initiatives by facilitating accurate and accessible data flow across systems.
• Other related duties as assigned.

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, Higher Education, or a related field.
• 5+ years of experience supporting enterprise applications such as ERP, SIS, LMS, and CRM, preferably in a Higher Education environment.
• Strong understanding of business process analysis and system integration concepts.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Experience creating functional specifications and workflow diagrams (e.g., Lucidchart, Visio).

Preferred Qualifications

• Demonstrated experience with Ellucian Colleague, Recruit CRM, Banner, Canvas, Coursedog, or other similar systems.
• Familiarity with SQL, data reporting tools, and change management practices.
• Familiarity with frameworks and regulations such as ITIL, FERPA, and GLBA.

Note: Sponsorship is not available for this position.