"Enterprise Desktop Administrator"

Enterprise Desktop Administrator

Job ID: 294495

Location: Marietta, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Location

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Position operates and supports the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions. This includes but is not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage, and printing solutions.

Responsibilities

KEY RESPONSIBILITIES:

1. Operate and supports enterprise desktop and end user device management related systems, services and solutions ensuring their quality, stability, recoverability, and security
2. Diagnoses and resolves problems and service tickets
3. Maintains documentation of existing systems, services, processes, and procedures
4. Augments primary on call staff by responding to major on call events on nights and weekends

Required Qualifications

Educational Requirements
Bachelors from an accredited institution of higher education in computer science or related field or an equivalent combination of relevant education and/or experience

Required Experience
One (1) year of IT experience

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience working in higher education

Knowledge, Skills, & Abilities

ABILITIES
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to diagnose and resolve problems
Able to identify problems and take appropriate action
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of several of the following: operating systems, virtualization, cloud services, and associated software
Extensive knowledge of desktop and end user device management operations
Must be aware of current technologies and industry best practices for areas of responsibility

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position does not require travel.
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education