"Facilities Applications Analyst Sr"

The primary role/function of this position will be to provide system administration and technical support as the subject matter expert for facilities applications and their complex IT infrastructure. Including:

• Conduct business and system process analysis, developing creative solutions to complex problems.
• Liaison between Facilities and IT/vendors in support of implementations.
• Oversight and maintenance of system documentation templates and requirements.
• Focus on safety, reliability, and process improvement on all manners of work and interactions.

• Application administration and technical support as subject matter expert.
• Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements.
• Resolve support tickets and vulnerability remediation.
• Analyze various options to balance requirements, risks, and cost.
• Plan, lead, and execute application upgrades and implementations.
• Monitor and troubleshoot application performance and availability.
• Participate in one week on-call rotation and assist team members with technical efforts.
• Lead or participate in multiple concurrent projects.
• Support various applications and interfaces.
• Automate repetitive tasks, create reports and dashboards, and continuously improve our processes.
• Create, maintain, and review system documentation.
• Crosstrain with other team members, learning new skills and providing back up and workload support when needed.
• Stay current with emerging technology and industry trends.
• Anticipate business needs and propose new solutions.

Required Qualifications:

• Four-year degree, and six years of experience working with complex enterprise IT systems and networks, or a combination of relevant experience.
• Strong verbal and written communication skills.
• Experience with troubleshooting applications, network communication, and security.
• Experience with Windows or Linux server and troubleshooting.
• Proficient in identifying and documenting application infrastructure and standard operating procedures.
• Ability to work remotely up to four days per week and to work on-site at least one day per week, and as needed.

Preferred Qualifications:

• Experience with MS-SQL Server Reporting Services, Business Intelligence Reporting Tool, Tableau, Power BI, SharePoint, GIT, or ServiceNow.
• Experience with building management systems, Siemens Desigo, Kode OS, Maximo MAS, BACnet, Copeland TempTrak, or power monitoring systems.
• Familiarity with ITIL and hospital facilities operations.
• IT certifications related to network, server, security, Boomi, or IBM Maximo Manage.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.