"Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology"

Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Enterprise Services and Systems Administrator, Wharton Computing and Instructional Technology

Job Profile Title
Systems Administrator Senior

Job Description Summary

Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in both Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year 13,000 professionals from around the world advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse population of staff, representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

Wharton Computing, the school's dedicated IT organization, is responsible for the technology driving connected learning across the School, advancing the rigorous research required for new business knowledge and understanding. Wharton Computing provides resources to faculty, staff, students, the Wharton Community and beyond, and members of Wharton Computing act as technology evangelists to encourage wider adoption of existing technologies and to experiment with new products and approaches.

Job Description

As a Enterprise Services and Systems Architect on the CORES (Core Operations, Resources and Enterprise Services) Team under Infrastructure & Services, you will deliver and manage scalable hosted enterprise services and solutions in areas such as Communications and Collaboration, Generative AI Tools, Identity and Access Management, Networks and Connectivity, Monitoring and Alerting, and more, using products and tools like Google Workspace, Office 365, Dropbox, Grouper, ChatGPT, and others.

• You will deploy, manage and improve our services using ITIL IT Service Management practices, serve as their technical expert and critical resource, and encourage their use and adoption through user outreach and documentation.
• You will lead and participate on projects that deploy, improve, retire, or deliver services.
• You will have primary responsibility for the management of a small number of services in our portfolio.
• You will be part of a rotating operations team that responds to service requests and incidents and performs routine operational work, backing up the I&S Cloud Architecture Team.
• Back up operational work includes deploying services as infrastructure-as-code on cloud infrastructure hosted in Amazon Web Services with automated workflows using tools like Terraform and Ansible, patching software and operating systems, and participating in code reviews.
• You will be part of a rotating 24/7 on call team that responds to system alerts and phone communications in week-long shifts. We collaborate to reduce the number of services that page after hours and are dedicated to reducing the after hours burden.

We expect all team members to:

• Value inclusion and teamwork
• Strengthen our technical and customer service skills
• Bring new skills and perspective
• Display leadership and accountability
• Understand security and privacy principles
• Navigate change

As an Enterprise Services and Systems Administrator, you will be expected to:

• Lead complex projects to deploy and improve services
• Maintain subject matter expertise in, and be accountable for services owned by the team
• Design, deploy, and continually improve services
• Represent Wharton Computing at events, on projects, and technical committees, locally and externally
• Expand your skills and provide mentoring and guidance to team members
• Demonstrate both judgment and insight in crisis and in planning
• Take provided opportunities to drive your professional development with training and conferences

Qualifications

For Enterprise Services and System Administrator, a Bachelor's degree and at least 3- 5 years of experience, or equivalent combination of education and experience, is required.

To be considered, you should:

• Have experience managing and completing projects on schedule
• Be familiar with IT Service Management principles
• Communicate with technical colleagues, vendors and business users successfully
• Display the empathy necessary for customer-first support
• Highly experienced in technical troubleshooting
• Knowledge of networking basics and concepts
• Knowledge of email delivery basics, mail hygiene and email authentication
• Have at least three years of Linux or Windows system administration experience
• Know at least one cloud service provider such as Amazon Web Services, or Microsoft Azure
• Have experience with source control and be able to use Git, specifically
• Demonstrate familiarity with at least one scripting language such as Bash, PowerShell or Python
• Have experience administering at least one collaboration and productivity solution such as Microsoft M365 or Google Workspace

A combination of the following desired attributes will help you be successful:

• A technical customer service background
• Demonstrated knowledge of principles of technical troubleshooting
• Comfort with Agile project management practice (Scrum/Kanban)
• A familiarity with ITIL procedures and language
• A general understanding of DevOps philosophies
• Understanding and experience with RESTful or other APIs
• Knowledge of cloud provider Identity and Access Management or broader IAM principles
• Awareness of Security and Privacy Best Practices and how they apply to Higher Education
• Practical experience with the fundamentals of TCP/IP networking
• Experience with a configuration management system like Ansible, Chef or Puppet

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$83,500.00 - $100,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/Wharton/job/Dinan-Hall/Enterprise-Services-and-Systems-Administrator--Wharton-Computing-and-Instructional-Technology_JR00113256