EOC Academic Program Specialist

POSITION DETAILS

The Queens Educational Opportunity Center (EOC) has been in existence since 1991 and is located in the Jamaica business district. The goal of the Queens EOC is to produce lifelong learners who are self-directed, empowered, and committed to excellence. Students and residents of the surrounding communities are provided a range of services designed to develop their academic, vocational and life skills necessary to become self-sufficient individuals. Program and services are structured to adapt to the needs of the community, and to serve as a readily accessible first step toward the attainment of long-term education/and or vocational goals.

Reporting to the Director of Student Support Services the Academic Program Specialist (Academic Testing Counselor) maintains a critical role within the EOC?s objectives, goals and mission. He/she possesses knowledge, expertise and a practitioner?s insight and analysis that support assessment and testing protocols for EOC admissions, completions and placement purposes. Maintaining a standardized testing process in compliance with testing procedures and policies to ensure that eligibility of applicants and advancement of program completers reflect pre- and post-tests measurements in addition to assessing for educational gains. He/she will be responsible for the consistent application and delivery of designated assessments as required via EOC guidelines as well as proficient entries and updates in the student data management system used by EOCs. As staff within the Student Support Services (SSS) department, he/she will work as part of a team effort to develop and conduct activities and initiatives that demonstrate excellence in serving diverse, underserved adult learners. He/she will participate in the collective delivery of core EOC goals and values with professionalism.

Responsibilities include but are not limited to:

• Maintain working knowledge ofEOC guidelinesrelated to eligibility, admissions, testing, and academic program operations.
• Implement and upholdstatewide and program-based performance standardsrelated to EOC student testing, assessment, academic preparation, and outcomes.
• Coordinate and manageEOC testing and assessment operations, ensuring secure, compliant, and student-centered testing environments.
• Administerindividual and group academic assessmentsfor applicants, students, and community referrals, as appropriate.
• Participate inprofessional developmentto remain current on assessment practices, compliance standards, and academic support strategies.
• Supportrecruitment and outreach initiativesby collaborating with internal teams and external community-based organizations and educational partners.
• Assist withintake, admissions, and registration processesas needed to support academic operations.
• Preparemonthly updates, progress reports, and special project documentationas assigned.
• Contribute to the development of theEOC Final Reportand other reports required by SUNY?s University Center for Academic & Workforce Development.
• Effectively engage students and manage academic support responsibilitiesin person and remotelyto support instructional goals.

QUALIFICATIONS

Bachelor?s Degree in Assessment, Education, Psychology, Sociology or other appropriate field of study and four years' related work experience required.

Preferred qualifications:

Master's degree

At least four (4) years of experience working with academically and economically challenged adult learners, as well as extensive knowledge in the administration and analysis of standard cognitive and occupational tests and assessments. Must possess excellent interpersonal communication skills for interacting with applicants, students and faculty; must possess proficient technology skills in current software that includes data management systems, Microsoft Office Suite/365; and remote instructional platforms. Expected flexibility to work evenings and occasional Saturdays, as requested.

CUNY TITLE OVERVIEW

Coordinates operations at an Educational Opportunity Center (EOC).

• Assists with the administration of Admissions and Testing, Outreach, and Case Management/Advising
• Works with students as assigned, both in groups and individually
• Organizes special events covering issues such as career and health and wellness
• Represents the EOC at meetings and events
• Performs related duties as assigned.

CUNY TITLE

EOC Higher Education Assistant

FLSA

Exempt