Job Description

The incumbent will support the Outreach team within Academic Affairs. This includes student recruitment, alumni relations, partnerships, and admissions.

The role includes addressing enquiries, planning and managing events, handling administrative and finance-related tasks, as well as maintaining databases and supporting the operational needs of the team.

Enquiry and Applications Management

• Respond to enquiries from internal and external stakeholders.
• Manage email mailboxes, Customer Relationship Management (CRM) platform, and other platforms as needed.
• Assist with processing of admissions applications as needed.

Events and Vendor Management

• Plan and manage events – local, overseas, and online – including but not limited to managing registrations and logistics.
• Update and maintain event listing on the website and other platforms.
• Support the planning and execution of business trips, ensuring timely logistical preparation and dispatch of necessary materials.
• Monitor and manage inventory of outreach materials and paraphernalia, and liaise with vendors for procurement, production and timely delivery of collateral and other requisitions.

Procurement and Finance

• Track and report budgets, commitments, expenditures and payments timely and accurately.
• Manage the team’s procurement, purchasing, claims, and payment of goods and services in compliance with university policies and procedures.

Administration and Data Management

• Maintain and update databases with accuracy and confidentiality.
• Assist with data collation, analysis and data visualizations as needed.
• Provide day-to-day administrative support including meeting logistics, room bookings, file management, and archiving.
• Research and coordinate travel arrangements, including bookings and itinerary planning.

Other duties as assigned.

Qualifications

• Diploma or degree with preferably 2 years of work experience. Those without the requisite qualification but with relevant experience can be considered. Those with no experience may also apply.
• Excellent organization and time management skills, with the ability to work within tight deadlines.
• Good knowledge of MS Office applications, especially Excel, and IT skills. Experience with Salesforce would be a bonus.
• Some knowledge of book keeping would be an advantage.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Excellent written and spoken English.
• Good interpersonal and communications skills.
• Discretion, understanding and ability to handle confidential work knowledge and issues.
• Attention to detail.

More Information

Location: Bukit Timah Campus

Organization: Lee Kuan Yew School of Public Policy

Department: Academic Affairs

Job requisition ID: 29590