"Federal Work Study - Financial Aid Counselor"

Job Description

York Technical College, a member of the South Carolina Technical and Comprehensive Education System, is a public, two-year institution of higher education that offers a variety of associate degrees, diplomas, and certificates. Through maximizing student success, the College seeks to contribute to the economic growth and development of York, Lancaster, and Chester counties and of the State.

The Federal Work Study - Financial Aid Counselor performs the following functions:

• Determines, maintains and coordinates notification process for financial aid satisfactory academic progress (SAP). Monitors internal progress and determines completion requirements for financial aid recipients. Coordinates the notification process annually for the qualitative and quantitative requirements to insure students' files are coded correctly. Coordinates the annual review of the SAP module in the Datatel software. Administers the Federal Work-Study (FWS) program which includes ensuring adherence to Federal guidelines, overseeing payroll and budgets, making position referrals, communicating with supervisors, improving processes and procedures, and preparing reports as needed. Provides enrollment services counseling and assistance to students. Assists in processing awards for financial aid applicants through the College's and Department of Education's electronic processing systems; including processing applications and corrections, tracking and coding documents, completing the verification process, generating tracking letters and award notifications, awarding and packaging funds, and processing Return to Title IV calculations.
• Partner with Enrollment Services Coordinator to develop and manage financial aid communication flow and documents that provide simple and critical information to students in a timely fashion. Review and provide guidance regarding language and content to ensure understanding and timeliness of routine communications to students in the applications process.
• Serves as liaison to Admissions team and Enrollment Services staff. Counsels and assists students and parents concerning opportunities, application processes, and eligibility for financial assistance programs. Within Federal, State and College guidelines, exercises professional judgment as needed to determine when special circumstances warrant a change in eligibility. Assists in staffing and providing quality customer service in the Enrollment Services reception area, telecounseling /phone duty, including managing student traffic, utilizing the administrative software system to verify and document requirements, adjusting awards as appropriate, answering telephones/voicemail and providing full customer service in a respectful and confidential manner. Assists with FAFSA filing.
• Serves as a resource for the Enrollment Services by serving on committees. Conducts and/or participates in cross-training to deliver and maintain knowledge and skills required to provide quality customer service to students. Other duties as required.

Minimum and Additional Requirements

Master's degree in a relevant field or a Bachelor's degree and at least two years of experience in admissions, financial aid or student affairs.

Additional Comments

• Knowledge of regulations and guidelines governing financial assistance available to students on the federal, state, and local levels.
• Knowledge of basic counseling/guidance techniques.
• Extensive computer knowledge.
• Possess tact, energy, flexibility and resourcefulness in dealing with a variety of situations and people.
• Ability to establish and maintain effective working relationships with students, parents, faculty, staff and the general public both orally and in writing.
• Ability to work independently and effectively to coordinate a variety of simultaneous activities.
• Ability to exercise independent judgment in determining the needs of students while maintaining confidentiality.
• Ability to work flexible hours, some weekends, and travel to the tri-county service area, as needed.
• Occasional overnight travel may be required.

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