"Financial Aid Customer Service Representative"

The Opportunity

You: Innovator. Pacesetter. Agent of change. If youre a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, were looking for you.

Highlights: We are currently seeking an exceptional individual who will advance the institutions proud tradition of excellence in academics, student life and community service.

Next steps: If you always have the student experience in the forefront of your planning and execution, if youre a collaborator, an innovator and a person who gets things done, apply today!

SUMMARY

Facilitate the customer service center and provides educational assistance to the general public, especially the economically disadvantages, by providing general information and assistance with the application process and referrals to external sources of funding and social service agencies.

Direct internal communications within the Houston Community College System on behalf of students. Additionally, this position will provide secretarial and clerical support for the department as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned:

• Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction.
• Perform document tracking to better serve students; collects, managers and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.
• Analyze an interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds.
• Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees.
• Transmit, electronically, student financial aid applications and needed updates (EDE).
• Assist with financial aid orientation.
• Provide guidance and assistance for students making application online.
• Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages.
• Use word processing software and student information to develop correspondence and retrieve information.
• Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements.
• Establish and maintain student and program files and records.
• Schedule student appointments.
• Generate award letters.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or GED equivalent required. Associates degree preferred.

EXPERIENCE

Minimum of one (1) year experience working in a financial aid office preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in personal computer use is necessary

Must have excellent interpersonal skills

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or hcc.oeotix@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.