"Student Services Assistant Substitute Pool"

Job Details

Job Number: CLA00559P

Position Type: Classified Substitute pool

Starting Date: As soon as possible

Current Work Schedule: Hours Vary; 8:00am – 7:00pm. Days and hours of employment may change depending on District needs, including evening and weekends to accommodate the varied schedules of high school students, parents, and educators.

Salary Range: Range 27

Salary: $30.10/hourly

FLSA: Non-Exempt

Location: Main Campus and varied locations and high schools

Department: Student Equity

Open Date: 08/05/2025

Closing Date: 03/05/2026

Open Until Filled: Yes

About Rio Hondo College

Rio Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Rio Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.

Basic Function

Under the direction of an administrator or manager, performs specialized project, administrative, and technical responsibilities within a student services area.

Representative Duties

1. Provides information and assistance through various modalities including but not limited to in person, phone, email, chat, and video conferencing to students, staff, and the public related to the area of assignment; advises students of program requirements, eligibility, and/or status. E
2. Schedule appointments for students and staff; utilizes a variety of software applications and available resources to provide program information and assistance; explains department and/or program policies, procedures, and functions according to established guidelines. E
3. Collaborates with internal District and college departments to coordinate communications and activities for distribution to faculty, staff, students, educational institutions, government and private agencies, and the public. E
4. Creates, updates, and maintains a variety of simple to moderately complex forms, documents, records, files, and filing systems; ensures the confidentiality of information is maintained to District and college guidelines. E
5. Updates and maintains assigned department website pages and/or social media platforms; disseminates information through various communication platforms including but not limited to newsletters, emails, videos, and social media posts. E
6. Plans, schedules, and facilitates a variety of program and/or department activities including but not limited to meetings, workshops, trainings, orientations, and special events for a wide variety of activities, as assigned; creates and distributes various advertising, marketing, and/or informational materials related to special events, programs, and services. E
7. Tracks and monitors department budget expenditures; works with vendors and/or contractors to request quotes for service; prepares and submits requisitions, purchase orders (POs), and work orders. E
8. Extracts, and compiles data; prepares standard reports and records; prepares department and/or program correspondence and communications. E
9. Receives and responds to requests for information from District administration, management, faculty, students and external agencies or institutions as the requests related to the area of assignment. E
10. Guides and informs students of District, college, department, and/or program procedures, requirements, and restrictions; assists students with completion of forms and applications; reviews for accuracy, completeness, and compliance to requirements. E
11. Reviews and processes various applications and forms; verifies records for any status changes; requests transcripts, records, and other information; registers students, updates student records, prepares and generates appropriate reports, and verifies student information, as needed. E
12. Meet with students in one-on-one appointments to assist with requirements related to special programs; engages in outreach efforts. E
13. Operates a computer, peripheral hardware, and equipment, and utilizes a variety of programs and software to perform the essential responsibilities of the position. E
14. Performs a variety of clerical and administrative responsibilities in support of the departments day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E
15. Trains and provides work direction to student assistants, student workers, and short-term, temporary staff; may participate in the hiring process, as requested. E
16. May transport students to special events in a college issued vehicle, as needed.
17. Performs related duties that support the overall objective of the position.

Knowledge and Abilities

Knowledge of:

• District and college policies, procedures, rules, and regulations related to the area of assignment.
• California Education Code and Title V as it relates to the area of assignment.
• Federal Educational Rights and Privacy Act (FERPA).

Ability to:

• Independently perform the essential responsibilities of the position under general guidance from an administrator or manager.

Education and Experience

• Associate degree with college coursework in a related discipline; AND
• Two (2) years of administrative experience related to the area of assignment.
• Experience involving students and outreach in an educational environment.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Desired Qualifications

Bachelors degree in a related discipline.

Working Conditions

PHYSICAL DEMANDS: While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear...

Position Description

Applications are currently being accepted for Student Services Assistant – Substitute Pool. This is a hourly, as needed substitute position.

Application Procedure

• Rio Hondo College online application (which includes supplemental questions)
• Résumé/Curriculum Vitae

PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.

NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.