"Financial Aid Representative (FT), CF2N13612SFA"

Job Details

Financial Aid Representative (FT), CF2N13612SFA

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

• Responsible for understanding student need and providing outstanding customer service to students, parents and the college community.
• Responsible for evaluating and responding appropriately to student inquiries and provide clear and concise dissemination of financial aid information regarding application, processes, eligibility and resources.
• Primary Duties of Position:
• Responsible for maintaining a comprehensive knowledge of Federal and State financial aid program, regulations, policies and procedures.
• Assist students with completion of the FAFSA and other financial aid document requirements.
• Advise and provide thorough counseling to students, parents, and the general public effectively communicating financial aid on a walk-in or appointment basis.
• Identify problems pertaining to financial aid with emphasis towards prompt resolution, compliance and student service.
• Provide support services to the reception and intake function of the office and telephone functions of the office.
• Actively participate in the FAFSA Workshops, Loan Counseling, Orientations and other office Outreach efforts and College functions on/off-campus.
• Other related duties as assigned.
• Secondary Duties of Position, assigned as needed:
• Contribute to the development, modification and implementation of operational procedures of the office.
• Coordinate and review process for selected agencies, maintain relationships with agency constituencies, award vouchers, coordinate with Finance department and advise students.
• Coordinate, monitor eligibility and administer Federal Work Study and College Work Study programs, in conjunction with Finance department and Human Resources.
• Coordinate and administer scholarships, including institutional, state, private and Foundation.

Qualifications:

• Education
• Bachelor's Degree required.
• Financial Aid Credentialing preferred.
• Experience
• Minimum two (2) years' customer service experience in higher education setting or similar environment required.
• Demonstrated ability to communicate complex information required.
• Evidence of commitment and sensitivity to students from different backgrounds required.
• Evidence of strong service skills required.
• Three (3) years' experience in a high volume Financial Aid Office in a multicultural student environment preferred.
• PC, mainframe, FAX, calculator, copier, laser printer, multi-line telephone, video recorder and overhead projector.
• High traffic office, heavy incoming phone calls, standing at counter for periods of time and minor lifting of boxes as needed up to 20 lbs.
• Saturday and evening hours required as scheduled.

Pay Grade: 8 Hourly/ Beginning salary rate $23.87, based on experience

Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2507?c=cod