"Financial Aid Representative"

Position Summary

The Financial Aid Representative is responsible for providing information and assistance related to financial aid and general enrollment topics. Responsibilities include assisting students with various forms and financial aid processes; managing the College's scholarship (waivers) software platform and processes; planning and conducting financial aid workshops; communicating with students and parents; and using critical thinking skills to make decisions based on federal and state policy.

SALARY SCHEDULE PLACEMENT: Range of $39,759 - $57,251, based upon the Alabama Community College System and Shelton State Community College Salary Schedule E3-4 to be determined by the applicants education and years of applicable experience. Applicant acknowledges that if selected for the position that applicants placement on the applicable salary schedule will be dependent upon the verified information provided by the applicant in accordance with the applicable work experience verification requirements stated in the official job posting.

Essential Duties and Responsibilities

Primary Job Duties and Responsibilities:

• Assist students and parents with all aspects of the financial aid and scholarship (waiver) process
• Plan and conduct Financial Aid Workshops for high schools, outside organizations, potential and current students
• Assist with Clearinghouse reporting and processing
• Assist students and parents with financial aid questions
• Manage the College's scholarship (waivers) software program and processes
• Support the financial aid director as needed
• Log into the Enrollment Services Phone System to assist callers
• Log into the Colleges Chatbot software to assist visitors
• Perform advanced clerical skills to include:
  • Using the college administrative software application system (Banner)
  • Creating and maintaining excel databases
  • Organizing and presenting information in tables, charts, spreadsheets, etc.
• Demonstrate effective oral and written communication skills such as:
  • Preparing accurate reports from varied information
  • Making oral presentations on job-related topics to groups
• Understand and follow advanced written and verbal instructions including, but not limited to:
  • Assimilating knowledge of institutional policies and procedures
  • Independently following departmental guidelines and procedures
  • Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

Secondary Job Duties and Responsibilities:

• Provide exceptional customer service to potential, current and former students, parents, and stakeholders
• Answer questions and provide helpful and courteous service to all individuals
• Analyze information provided and interpret the best solution or plan of action
• Assist in resolving student inquiries and concerns as it relates to financial aid
• Process incoming student information
• Maintain files and records for all necessary information
• Assist with all registration and financial aid activities
• Process and send correspondence regarding student issues or concerns
• Create electronic student files
• Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
• Facilitate the timely and effective flow of campus communications and documents
• Participate in staff and committee meetings
• Communicate with other divisions regarding policy changes
• Maintain confidentiality of all information
• Advise students regarding financial aid possibilities and regulations

Other Job Duties and Responsibilities:

• Comply with policies of the Alabama Community College System and the College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence and training activities as required
• Perform other duties as assigned by supervisor

Qualifications

Required:

• High school diploma or GED
• Experience in a professional office setting
• Experience with federal financial aid

Preferred:

• Associate degree or higher
• Experience with Banner
• Experience in a college setting

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered.

APPLICATION PROCEDURE: The online submission of a complete packet is the sole responsibility of the applicant. No previous application files will be transferred for consideration of this position. No copies will be given of the application information submitted. Applicants must meet eligibility requirements to work in the U. S. at the time of appointment and must travel at their own expense for all in-person interviews.

APPLICATION REQUIREMENTS: A completed application packet consists of:

• An online Shelton State Community College employment application.
• A cover letter of application specifically detailing and relating the applicants education, and experience to the qualifications, duties, and responsibilities of the position.
• A current resume.
• A copy of high school diploma, GED certificate, or unofficial college transcripts.