"Coordinator of Student Loans"

SUMMARY

The Coordinator of Student Loans is responsible for all aspects of managing the Federal Direct Stafford Loan program, which includes counseling and advising students and parents on the Financial Aid process and all aspects of the Federal Direct Stafford Loan and alternative student loans, in addition to the other Title IV programs (Pell, FWS, and FSEOG).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Administer and coordinate the loan programs offered by Student Financial Services such as the Federal Direct Stafford Loan program and alternative loans; maintain knowledge about grants and scholarships offered.
• Maintain in-depth knowledge of loan eligibility and processing requirements; including loan limits, reallocation process, disbursement requirements, deferment/forbearance processes, and default prevention.
• Determine student's eligibility for Direct Loan programs and alternative loans. Responsible for loan certification, disbursement, resolving discrepancies to ensure program compliance in accordance with Title IV regulations.
• Monitor and review student accounts who have received a loan, resolving conflicts and over-awards.
• Counsel and advise students on the student aid application process, requirements for eligibility, process for change in financial circumstances, academic progress requirements and procedures for appealing, and other information related to student scholarships, grants, work and loans.
• Serve as a liaison between loan servicers, private and alternative loan lenders, Common Origination and Disbursement (COD), and National Student Loan Data System (NSLDS). Work directly with COD to troubleshoot and correct all rejected Direct Loan records electronically transmitted to ensure Federal compliance.
• Assist in maintaining the Default Prevention and Default Management plans.
• Conduct Entrance counseling to students who are recipients of the Direct Loan, schedules and conducts Graduate EXIT counseling each semester at EGCC sites.
• Responsible for the reconciliation of Direct Loan disbursements between the Business Office (PowerCampus), Financial Services office (PowerFaids), and COD on a monthly basis.
• Assist the Director of Financial Aid with reviewing Satisfactory Academic Progress as well as completing the Return of Title IV Funding process each semester.
• Assist the Director of Financial Aid with Gainful Employment process to ensure federal compliance. Work directly with the Director of Financial Aid and the Registrar to report correct data to COD and NSLDS.
• Responsible for, along with the Financial Services staff, greeting and counseling students and parents on a walk-in basis as well as via email or telephone. Review Financial Aid application materials including FAFSA, parent and student information, tax documentation, and other required documentation for the verification process.
• Assist and coordinate Financial Aid nights at high schools, College Goal Sunday, and student orientations.
• Assist the Director and Associate Director of Financial Aid in various aspects of developing policy and procedures relevant to Financial Aid and Direct Loans.
• Gather, compile and analyze information for reports pertinent to Financial Aid for statistical analysis.
• Meet established reporting requirements and prepare/deliver other reports as necessary.
• Attend conferences and seminars regarding Financial Aid.

The above duties are not all-inclusive; rather they illustrate the type of work assigned to a position incumbent. All listed duties are considered essential functions of the job.

EDUCATION & EXPERIENCE

• At least one year of experience working in a position related to administering Federal Student Aid is required.
• Bachelors degree is preferred.
• Cannot be in default on any federal student loans.
• There will be a check of NSLDS before the position will be offered. Applicant must agree to NSLDS screening.

SKILLS & ABILITIES

• Must possess strong computer skills, specifically in MS Word, MS Excel, and internet.
• Knowledge about the student aid application process, Title IV programs, and loan programs.
• Self-motivated and ability to exercise judgement and discretion.
• Ability to interpret and explain regulations and policies.
• Skills in researching regulatory information and resolving complex questions.
• Ability to defuse difficult, and/or emotional situations with students and/or parents.
• Ability to prioritize and manage a large workload.
• Ability to effectively communicate in oral or written form.

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