Financial Aid Temp

Financial Aid Temp

Job #: 042651

Location Syracuse, NY

Pay Range: $18.00 Per Hour

Hours:

Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job Description:

This position will help support Syracuse Universitys efforts to serve students by delivering exceptional customer service. This position will be the primary point of contact for all inquiries directed to Financial Aid.

Education and Experience:

• Prior office experience and/or customer service experience required.

Skills and Knowledge:

• Customer service experience in a high-volume workplace.
• Able to work effectively and collaborate on a team.
• Able to work independently with minimal supervision.
• Strong communication skills and attention to detail.
• Available to work extended hours when needed.
• Ability to multi-task.

Responsibilities:

• Review and respond to referrals received from an external call center. If unable to resolve independently, identify correct staff member and pass the referral on.
• Manage all incoming physical mail, as well as managing inquiries across virtual platforms.
• Greet current students and families visiting the Office of Financial Aid. Be able to answer initial questions and refer higher level questions to correct individuals.
• Other Duties as assigned.