"Food Resource Patient Coordinator"

Job Details

Unit: Massey Comprehensive Cancer Ctr MBU

Department: Massey Central Admin

POSITION SUMMARY

The Food Resource Desk Coordinator supports the VCU Massey Food is Medicine initiative by coordinating food assistance activities and helping connect patients and families with resources that address food insecurity. This role contributes directly to improving patient well-being and advancing equitable access to nutritious food. The coordinator assists with patient intake and communication, maintains supplies and inventory, supports food distribution logistics, and provides volunteer coordination and community engagement support. Working collaboratively with clinical and community partners, the coordinator ensures that food access services are delivered efficiently, compassionately, and in alignment with VCU Massey’s mission to promote health and wellness in cancer care.

KEY RESPONSIBILITIES:

• Serves as a point of contact to assist with data collection, referrals, and food distribution for patients with food need.
• Participate in research activities related to the Food is Medicine initiative, including completion of CITI training and data entry in REDCap and Epic.
• Support patient intake processes and documentation in accordance with established protocols.
• Assist with the coordination of food deliveries and management of inventory, ensuring timely, accurate distribution of resources, and communication with team members.
• Maintain equipment and supply organization for food distribution activities; effectively communicate with team any changes or deviations in protocol.
• Contact patients via telephone or MyChart to let them know of the Food Is Medicine initiative and their eligibility.

Volunteer Support and Education

• Assist with the coordination and orientation of volunteers involved in food distribution and education programs.
• Ensure volunteers have a positive, productive experience aligned with program goals.
• Support staff and educational activities related to nutrition, cooking skills, and sustainable food practices.
• Review and help distribution educational and training materials for individuals and community partners.

Partnership and Community Engagement

• Represent Massey and VCU professionally, courteously, and respectfully at all times.
• Interact with staff, patients, and stakeholders in a positive and productive way.
• Engage with the community to raise awareness about available resources and programs that address food insecurity.

Minimum Qualifications

• High School Diploma
• Computer skills including MS Office products, Gmail, Internet, and general computer proficiency required.
• Excellent English skills (both verbal and written), organizational skills, time management, prioritizing tasks, detail oriented, and multi-tasking required.
• Must have reliable transport to work
• Must have adequate mobility and be able to carry up to 30 lbs as needed for food distribution and related activities.
• Must be willing to maintain a flexible work schedule. As this is a patient-facing role, work hours may align with VCU Health’s operating hours.

Preferred Qualifications:

• At least two years of relevant customer service, community outreach, or program coordination experience.

Salary Range: Starting at $20/hr - Commensurate with Experience

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non Exempt

Hours per Week: 20

Schedule: Monday – Friday: 20 hours/week (part time).

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: Open

Contact Information

Contact Name: Massey HR Contact Email: Masseyhr@vcu.edu