FT Professional Support - Customer Service Specialist

Job Summary

Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision-making skills. Access, interpret, and apply institutional requirements to inform and instruct students on how to access and utilize academic resources. Schedule and assign tutorial services, collaborate with other campus departments to support and promote student success. Be proactive in finding resolutions to unique situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy. Primary work location is on LCC’s Main campus, and requires nights, weekends, and travel to various campus locations as needed. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan. Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications

Associate Degree from a regionally accredited institution of higher education, or the equivalent combination of education and/or relevant work experience. Demonstrated customer service experience. Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).

Preferred Qualifications

Demonstrated experience working in higher educational setting or learning center. Demonstrated experience with diverse populations. Experience using College software (e.g. Banner, D2L, and Argos). Understanding of Customer Relations Management (CRM) systems and/or appointment scheduling processes and software. Experience with graphic design software (e.g. Adobe Creative Suite, Photoshop, Illustrator or other graphic design tools). Experience managing or maintaining Social Media platforms and/or Websites. Multi-lingual.