"GameZone and Esports Coordinator"

About the Position

Please Note: Review of applications will begin on January 5, 2026.

Under supervision of the Director, Recreation, Wellbeing, & University Unions (RWUU), the GameZone and Esports Coordinator is responsible for the development and coordination of a comprehensive campus Esports / Gaming Program. The GameZone and Esports Coordinator supports general operations for the GameZone, including gaming consoles housed in the GameCave, and leisure games such as billiards, air hockey, card games and board games offered within the GameRoom. This position coordinates equipment needs for both the program and the facilities involved and collaborates with the Director to establish annual budget projections for acquisition, maintenance and repair. This position ensures procedures for minimizing risk and injury to participants while engaging in programs and services, and establishes protocol for reporting to the Director, Risk Management, and emergency response personnel when applicable.

The GameZone and Esports Coordinator is responsible for providing lead work direction for the GameZone student staff including hiring, onboarding, scheduling, and training the team to facilitate daily operations of the GameZone spaces. This position works closely with Recreation, Wellbeing, and University Union (RWUU) leadership to enhance student leadership development through training experiences focused on customer experience, outreach efforts, and skill acquisition, while also implementing regular assessment of student employee skills and measured growth. The position also collaborates with RWUU staff to develop annual reports, procedure manuals, and statistics for programs/facility usage. They work with RWUU staff to support data collection and evaluation of programmatic impact upon recruitment, retention, and graduation efforts.

This position represents the RAW and UU through development, implementation, and evaluation of outreach events and activities. The Esports and GameZone Coordinator regularly collaborates with campus partners (ASI, ITS, etc) and Registered Student Organizations on a variety of events to enhance the student experience.

Responsibilities

GameZone and Esports Program Development

• Oversight of GameZone and Esports program development, including policies, rules and regulations, assessment, evaluation, and expansion of single and multiday events as appropriate to meet the needs and interests of campus participants.
• Recruit, train, schedule, and provide feedback that supports the development of GameZone Agents assisting with the development and delivery of comprehensive Esports and gaming programs.
• Provide lead work direction and mentorship for GameZone Agents for daily duties, enforcement of policies, equipment inventory and check in and check out, managing conflict, and understanding esports and gaming (i.e. billiards and card games) rules and guidelines.
• Develop, implement, and evaluate weekly staff meetings, on-going training, retreats, continuing education, and student employee leadership for GameZone Agents and other affiliated student assistant staff.
• Coordinate data collection, analysis, and reporting efforts regarding GameZone use and Esports and gaming event participants, measuring satisfaction and outcomes and programmatic impact upon recruitment, retention, and graduation efforts.

Esports and GameZone Facility Operations and Equipment Needs

• Schedule and manage day to day operations of the GameZone including ensuring courteous and professional customer service, maintaining a clean and safe work environment, policy/procedure manuals, equipment check-in/check-out, inventory of equipment, maintenance of spaces, and tracking usage data for annual reports.
• Manages the customer check-in process for the GameZone and trains staff on the point-of-sale system check-in and check-out procedures, as well as access policy enforcement.
• Performs basic IT gaming maintenance tasks to troubleshoot hardware and software components, coordinating major issues and concerns with campus ITS, working with vendors to purchase parts, And repair consoles, and address connectivity issues.
• Collaborate with the Director to develop annual budget plans for Esports and GameZone equipment purchases and repairs.

Esports and Gaming Outreach Events and Activities

• Utilize best-practice approaches to assess, design, implement, and evaluate the "Make Meaningful Connections" Campaign addressing the interests of the campus community related to Esports and gaming.
• Assist in the development and deployment of marketing strategies for Esports and gaming programs and the GameZone.
• Develops and maintains collaborative relationships with the following departments: IT Services, Student Leadership and Involvement Center, Associated Students and other departments as appropriate.
• Serve as a liaison to the Esports Club, and other related clubs (i.e. card club, smash club) on campus.

Safety, Injury Prevention, and Risk Management

• Assist in the development, implementation, and evaluation of safety, risk, injury, and emergency response management procedures.
• Assist in the coordination of emergency response training, drills, and continuing education for student employees and casual workers.
• Collaborate with RWUU staff to develop and implement emergency preparedness and response for RWUU employees and facilities.

Administrative Responsibilities

• Maintain policy/procedure manuals, usage statistics, and other semesterly reports for eSports and gaming programs and the GameZone.
• Participate in staff meetings, strategic planning, retreats, and professional development committees.

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Required Qualifications

Knowledge and Skills

• Supervisory experience including hiring, mentoring, and related student staffing issues.
• Possess knowledge of esports, gaming, and industry best practices.
• Demonstrated leadership and inter-personal skills and the ability to work effectively across the organization, internally and externally.
• Strong service orientation, program management, sound judgment and decision-making, critical thinking develop original ideas, creative problem solving skills in a varied and challenging environment.
• Must be able to work effectively, across all organization levels, internally and externally.
• Knowledge and experience in collegiate esports programs and various gaming platforms.
• Understanding of the esports ecosystem and popular titles (Valorant, League of Legends, Rocket League, Smash, Apex, Rainbow Siege).
• Knowledge and experience with esports and gaming equipment type, usage, technology, and maintenance (both hardware and software).
• Must have highly effective verbal and written communication skills.
• Program coordination experience including budgeting, planning (strategic and operational); the ability to develop and implement operational systems.
• Programming experience in assessing, designing, and evaluating outreach for a college student population.

Education and Training

• Bachelor’s degree in education, recreation, sports management, computer science, or related field. Master’s degree in Recreation, Sport Administration, Kinesiology or related field preferred.
• Three years of progressively responsible experience in a college or university setting (may include graduate work).

Physical Requirements

• Duties take place mostly in an office setting located in the University Union at California State University East Bay.
• Must be able to work indoors and outdoors as well as some night and weekend hours.
• Must be able to lift up to 50lbs.

Preferred Skills and Knowledge

Education and Training

• High degree of professional competence and credibility as demonstrated by active participation in professional organizations, university committee involvement, and collaboration with educational programs.

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,274.00 per month to $6,558.00 per month (Step 1 - Step 12).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Administrative Analyst/ Specialist Exempt I