"Head of Income Operations"

Head of Income Operations

The University of Oxford is seeking a Head of Income Operations, a high-profile and influential role responsible for facilitating the collection of income from across the organisation.

Location: Great Clarendon Street, Oxford with the option of some hybrid/remote working

Salary: £65,336 - £75,439 per annum

Contract: Full Time, Permanent

About Us

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Integral to the University, the Finance Division aims to enable world-class research and education by collaborating on sound financial strategy to provide long-term resources, underpinned by excellent operational and professional services. For more information please visit: https://finance.admin.ox.ac.uk/

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

Reporting to the Group Treasurer, this is a very high-profile role which provides leadership over all income collection activities, including bank transfers, card payments, ecommerce platforms, cash handling and specialist payment solutions. Acting as a key gatekeeper for income-related financial systems, the post holder will influence policy, systems design and operational controls across a complex and devolved organisation.

You will lead and develop a specialist team, manage relationships with banks, card acquirers and payment service providers, and ensure value for money and high-quality service delivery. A central part of the role is ensuring compliance with Anti-Money Laundering and Financial Sanctions Regulations, alongside leading the University’s PCI DSS compliance programme, providing expert advice and oversight across the institution.

This role requires strong leadership, deep expertise in payment systems and financial controls, and the ability to influence senior stakeholders. You will play a key role in safeguarding the University’s reputation, driving continuous improvement, and enabling the secure acceptance of income in a rapidly evolving payments landscape.

About You

• Experience in managing and motivating a successful team, in a changing, complex and sometimes challenging operating environment;
• The ability to communicate effectively across all channels;
• Strong leadership skills, with evidence of the ability to work collaboratively, and to gain the trust and confidence of, and influence people at all levels;
• A strong customer focus;
• High levels of personal effectiveness including the ability to manage complex and demanding workloads, whilst ensuring deadlines are met;
• In-depth knowledge and experience of bank processes and reconciliation procedures, including card processing procedures and ecommerce systems;
• Knowledge and experience of a wide range of payment systems;
• Specialist knowledge of the requirements of the Payment Card Industry Data Security Standards;
• An in-depth understanding of Anti-Money Laundering Regulations and the implications of Financial Sanctions requirements

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 13th February

Interviews will take place on week commencing 9th March