"Hourly Global Learning Assistant - Global Education Office"

Job Details

VCU's Global Education Office has an exciting opportunity for an Hourly Global Learning Assistant!

The Hourly Global Learning Assistant will play a crucial role in supporting VCU's Global Learning Office through a variety of administrative and programmatic tasks. This position is ideal for someone passionate about international education and student services, offering a unique opportunity to gain hands-on experience in a dynamic and globally-focused environment.

Key Responsibilities:
Typical duties of the Hourly Global Learning Assistant include, but are not limited to:

Global Learning Support:

• Assist with international student insurance and medical resource information.
• Coordinate travel logistics and onboarding for new international students.
• Support matching and guest planning for inbound/outbound students.
• Track Peace Corps Prep (PCP) students and coordinate related events.
• Audit the website for inactive links and outdated information.
• Assist with outreach efforts, including creating materials and coordinating student participation in events.
• Coordinate International Education Week activities.
• Support Global Learning hosted/sponsored events and programs.
• Create and disseminate event information for Global Learning populations.

Education Abroad:

• Provide administrative support for overseas payments and academic records.
• Assist with course maintenance and credit transfer processes.
• Manage communication between GEO's outreach programs, faculty, staff, and external partners.

General Office Support:

• Provide front desk support, handling calls, emails, walk-ins, and scheduling requests.
• Process student payments and reconcile application systems.
• Organize and maintain student records, supply closets, and office spaces.
• Manage office operations such as mail, answering phones, scheduling meetings, etc.
• Support students through advising, program support, and other services, including processing student applications.

Required Qualifications:

• Bachelor's degree and 1 to 3 years of relevant professional experience or an equivalent combination of education, training, and experience
• Proven experience as an administrative assistant, office manager, or similar role
• Exceptional written and verbal communication skills; ability to provide excellent service to faculty, staff, students, and outside constituents
• Experience leading or supporting events
• Strong organizational, time-management, and multitasking skills
• Proficiency in Google Suite, with the ability to learn new software as needed
• Ability to adapt to change and ambiguity; ability to work across departments
• Ability to work independently with minimal supervision
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a member of the VCU community

Preferred Qualifications:

• Experience studying, living, volunteering, teaching, or working abroad
• Knowledge of a second language
• Familiarity with TerraDotta Software or similar web-based office and application management systems
• Proven ability to enhance office productivity and efficiency
• Advanced skills in Microsoft Office
• Design skills, including familiarity with Canva
• Experience in content creation for social media
• Ability to anticipate needs and proactively assemble appropriate resources

Position Details:
Salary Range: $17-$20/hour
FLSA Exemption Status: Non-Exempt
Hours per Week: up to 29 hours per week