Hourly Pooled - UW Art Museum Visitor Services Associate

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JOB TITLE:

Visitor Services Associate

JOB PURPOSE:

To provide coverage and support to the UW Art Museum Visitor Services, which is the first point of contact for guests and visitors entering the Centennial Complex. Associates provide information to the public about the Art Museum; answer general inquiries and direct visitors or calls to the appropriate staff and faculty. Visitor Service Associates also ensure that artwork is not touched or damaged in the lobby or galleries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Visitor Services Associates serve as the primary person to greet and assist museum visitors. This includes welcoming them as they arrive, assisting them with parking sign-in requirements, answering basic questions, providing printed materials to patrons, promoting the Art Museum, exhibitions, programs, and educational classes. Track and record museum attendance. Responsible for the overall cleanliness and appearance of the Visitor Services Center. Answer incoming calls to the Art Museum, transfer calls as needed, or take messages as necessary. Responsible for museum store sales, cash handling, and daily cash sheets. Responsible for managing general email account inquiries. Answer general questions about the museum and exhibitions. Observe visitors in the galleries to ensure the safety of the artwork and answer questions as needed. Walk around the galleries when multiple groups are present. Ensure artwork is not touched or damaged in the lobby or galleries. Other duties as assigned.

COMPETENCIES:

Must be organized. Must have great attention to detail. Ability to multi-task. Must possess great phone etiquette.

MINIMUM QUALIFICATIONS:

High School Graduate or GED.

DESIRED QUALIFICATIONS:

Two years of customer service and/or frontline office experience. Experience with Microsoft office; excel, outlook. Data entry experience. Previous sales or retail experience preferred. Previous experience with cash handling.

REQUIRED APPLICATION MATERIALS:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application: 1. Cover letter 2. Resume or C.V.

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.

HIRING STATEMENT/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/.