"Housing Contracts Coordinator"

Housing Contracts Coordinator

Job ID:

Location: Main Campus - UCR

Schedule: 8AM - 5PM

Category: Campus Operations and Facilities

Salary: $68,361 - $109,244

Full/Part Time: Full-time(100%)

Organization: Auxiliary Services

Department: Robert Brumbaugh

Application Deadline: Open Until Filled

Position Information:

UC Riverside's Housing Services is recruiting for a Housing Contracts Coordinator. The full salary range for the Housing Contracts Coordinator is $32.74 - $52.32 per hour. However, the expected pay scale for this position is up to $34.39 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

The primary role of the Housing Contracts Coordinator team is to provide university students with a successful transition to campus and a living environment complementary to their academic careers, while meeting department fiduciary responsibilities and maintaining maximum facility occupancy levels. The Housing Contracts Coordinator (HCC) provides responsive and consistent customer service that supports an exemplary university reputation and is critical to both current and future revenue generation. Under the general direction of the Associate Director for Housing Administration, the HCC uses professional concepts to apply Housing Services policies and procedures to oversee ongoing administrative, customer relation, financial, analytical, and operational issues of moderate scope. The HCC is the principal Housing Services liaison to students, student families, university offices, external agencies, and the general public with regard to general campus housing inquiries and interpreting campus housing policy and procedures. The HCC manages the campus housing application, contracting, assignment and financial accounting data and processes for a residential population of approximately 10,000 persons. The HCC administers the billing, collection, and reconciliation of residential and commercial accounts generating income in excess of $110 million dollars. The HCC advises residents with regard to fiscal and contractual obligations, alternative fiscal and social resources, appeals, dispute resolution, and penalties. The HCC coordinates unlawful detainer actions with third party resources, law enforcement, and legal counsel, as well as participates in campus and department outreach events and activities.

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:

Educational Requirements

• Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements

• 2 - 4 years of related experience. Required
• Experience working with online systems, databases and query tools. Required
• Experience working with contracts or accounts services. Required
• Experience working in a high-volume environment, with frequent interruptions. Required
• Experience working in a customer service environment responding to and meeting the needs of the customer. Required
• Experience applying University of California policies and laws recommending write-off of uncollectible debts and resolving delinquent payment problems. Preferred
• Experience and/or knowledge of UC/UCR systems, policies, procedures, and regulations. Preferred
• Experience working in university housing, or similar hospitality environment. Preferred
• Experience working with billing and accounts receivables and their associated systems. Preferred
• Experience working with StarRez, or similar housing management system. Preferred

License Requirements

• Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. Required

Special Conditions

• Must successfully complete a background check prior to appointment start date. Required
• Overtime Required

Minimum Requirements

• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.
• Demonstrated ability to effectively and sensitively communicate verbally and in writing to and work collaboratively, cooperatively, and maintain professional relationships with diverse populations, including students, faculty, staff in various campus departments, and external constituents and agencies.

Preferred Qualifications

• Working knowledge of common organization-specific and other computer application programs.

Key Responsibilities:

• 35% Administers a defined operational program or activities which may include a variety of functions. Provides excellent customer service to current and prospective residents and their families, and commercial tenants with regard to fiscal contractual obligations, alternative fiscal arrangements, appeals, dispute resolution, and penalties. Clarifies campus housing and dining options and processes; interprets and applies Housing policy and procedures through various communication media (e.g. phone, email, in-person, social media, outreach events, etc.). Manages Housing waitlist processes, applications, roommate pairings, room assignments, and contracts based on department policy/procedures and department goals or initiatives. Coordinates all manual assignment needs, especially regarding Family Housing, the Campus Apartments, special interest housing, special needs, and noncommitted residents from any self-selection processes. Communicates as to waitlist status and utilizes Housing resources (e.g. the off-campus housing system) and knowledge to counsel applicants regarding alternative housing options, when appropriate. Manages all Housing bed space, garage, and storage inventory, updates room and space configurations for all communities based on operational needs and University goals, coordinates and communicates turnover priorities, and continually monitors vacancies to ensure maximum occupancy of University-owned and affiliated housing facilities year round. Audits prospective and current resident housing eligibility. Takes appropriate action when eligibility is no longer valid, including, but not limited to, campus rescissions and university/housing policy violations. Serves as the Housing Services liaison to the public, to university offices, and to external agencies. Coordinates, prepares and distributes documentation for legal action, including Unlawful Detainer actions, student campus account holds, etc.
• 20% Gathers and analyzes financial and other resource data; prepares reports or analyses of operational activities, evaluates current and proposed services, etc. Maintain and analyze wait lists; coordinate recordkeeping; collaborate with other departments to achieve unit goals. Create, review, and manage monthly occupancy reports, delinquencies and termination notices. Prepare reports of operational activities, evaluation of current and proposed services, etc., for internal/external constituencies' review and decision-making Prepares reports and analyses financial and other resource data on residential/commercial accounts to offer recommendations and/or implement appropriate follow-up actions for delinquent accounts. Manage, reconcile, and process transitions for resident and commercial tenant accounts, and third party partner agreements in accordance with policy and internal controls, utilizing automated billing and accounts receivable systems.
• 15% Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems and vendor concerns. Provides guidance regarding assignment concerns, disputes, and exceptional cases and determines whether exceptions to standard practices are warranted upon considering such factors as financial aid allocation, annual student budget, federal and University disbursement policies, University billing practices, available housing alternatives, landlord-tenant law, and the judicious use of available resources. Advises customers on a variety of housing, contractual, financial or policy-driven options. Identifies delinquencies, account variances, researches and rectifies discrepancies in billing reports. Utilizes housing management system query tools to audit application and contract data, confirming completeness and accuracy of submission, assignment, and/or billing information. Takes appropriate action to correct and minimize any discrepancies. Manage, review and process requests for contractual exceptions, including, but not limited to, contract cancellations, dining plan changes, room relocations, extended stays, leaves of absence, special needs accommodations (e.g. ADA, emotional support animals, basic needs), policy exceptions, etc. Provides rental verification for current or past residents.
• 10% Conducts trends analyses and helps develop resulting recommendations. Under general supervision, provides analysis of moderate operational projects, produces monthly occupancy limit audits, and gathers and analyzes resource data; prepares and summarizes information and/or recommendations; and develops short term plans to decrease loss in revenue.
• 5% Provides guidance to supervisors and managers in developing job descriptions, facilitating benefits communications, and providing guidance on compensation programs, personnel policies, and procedures. Participates in the training of new staff, student employees, and Housing associates, as well as cross-training Housing partners, as needed. Provides guidance and work direction to student staff and associates, as appropriate.
• 5% Participates in the development and revision of standard operating procedures and guidelines. Develop, document, and maintain standard operating procedures. Ensures that the appropriate internal controls are adhered to, maintained and strengthened to protect University resources. Conduct research, recommend and implement new and changing business processes and procedures. Participates in the long-range planning process for the area and makes recommendation(s) for changes and improvements to meet departmental goals.
• 5% Serves as Housing ambassador for department and campus outreach, recruitment and retention events, as well as a resource during move-in and move-out activities, using knowledge and experience to respond to customer needs.
• 5% Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies. Documents processes and procedures for residential housing and financial activities. Participates in work-groups or committees, as needed, to develop, implement, maintain and/or improve business processes. Participates in audits of internal records and processes and prepares recommendations for changes as needed. Ensures that the appropriate internal controls are addressed, maintained, and strengthened to protect University resources and align with federal and state requirements, internal controls, and audit policies.

To apply, visit https://apptrkr.com/6783785