"HR Systems Service Desk Advisor"

The University of Cambridge is recognised globally as a renowned centre for research, education and scholarship. We employ more than 12,500 staff in a range of academic, research and professional services roles, all of whom play a key role in maintaining and enhancing our world leading reputation. Our people are our greatest asset, and it is critical to our continued success that we create the right conditions for our people to thrive at Cambridge.

The Human Resources (HR) Division supports the University to deliver its goals of excellence in education, learning and research via the recruitment, retention, reward, recognition and development activities of our staff.

Fixed-term: The funds for this post are available until 31 July 2027 in the first instance.

The Role:

As the HR Systems Service Desk Advisor at Cambridge, you are invited to submit your application to join our HR Systems Service Desk team, providing advice and guidance to colleagues across the university, external workers and job applicants.

This post will have specific responsibilities of supporting the Casual Workers system at the University. They will also work with internal and external users of our HR, payroll and recruitment systems.

The Advisor will provide first line support to users in our central HR and payroll teams, to users in the University's faculties and departments, and applicants and referees who use our online recruitment system.

They will also log calls and deal with routine requests (such as user account creation and resolving known issues) themselves.

The Advisor will work with the Service Desk Analysts to escalate issues where required.

About You:

In order to succeed in this role, you will join us with:

• Enthusiasm and a willingness to learn;
• An A level education or equivalent experience;
• Experience of working with PC based software and the ability to handle multiple projects;
• Excellent communication skills and the ability to work accurately with attention to detail;
• Experience of handling customer problems is essential and experience working on an IT service desk is desirable.

Further information about the role and its responsibilities is available via the link below.

Benefits of working at Cambridge include:

• Competitive rates of pay with automatic service-related pay progression and annual cost of living increases;
• Generous annual leave allowance of 36 days paid leave (including bank holidays);
• Flexible and hybrid working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare);
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation/the provision of accommodation.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture.

Elements of this role are suitable for hybrid working, where staff can split their time between in-person collaboration and remote working. The frequency of the remote elements of the role can be discussed with the recruiting manager.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries are encouraged and should be directed to: Jay Davies, HR Systems Service Desk Manager at Jay.Davies@admin.cam.ac.uk.

If you have any queries regarding the application process please email: hrdivisionaladmin@admin.cam.ac.uk

Closing date for applications: Wednesday 8th October 2025

Interview Date: Wednesday 15th October 2025

Please quote reference AH47319 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online